FAQs
What is the main responsibility of an IT Service Desk Analyst?
The main responsibility is to provide high levels of customer experience and resolution for first-level IT technical support globally, covering both internal and external users through various communication channels such as phone, chat, email, and portal.
What are the primary work hours for this position?
The position requires willingness to work on a shifting and flexible schedule, including Philippine holidays and weekends to meet business and operational requirements.
What educational background is required for this role?
A Bachelor's Degree or an equivalent combination of education and work experience is required.
What kind of experience is preferred for an IT Service Desk Analyst?
At least 2 years of prior IT Helpdesk/Service Desk experience is required, along with experience in an ITIL-based environment being an advantage.
What technical skills are preferred for this position?
Preferred skills include a fundamental knowledge of Windows Operating Systems, experience with remote control technologies, understanding of Microsoft Active Directory, TCP/IP, DHCP, DNS, and troubleshooting O365/Exchange/Lync support tasks.
Is specialized certification required for this job?
While not mandatory, certifications such as ITIL V3 Foundation Training, Microsoft Certified Professional, CCNA, and Call Centre Management Certifications are considered advantageous.
What kind of communication skills are needed for this role?
Excellent communication skills, both written and verbal, are necessary, with fluency in English being required.
How does QBE define its cultural values?
QBE's cultural DNA includes being customer-focused, technical experts, inclusive, fast-paced, courageous, accountable, and team-oriented.
Are there physical demands associated with this position?
Yes, the job typically involves working in an office environment with the ability to remain stationary for extended periods, and the ability to lift basic office equipment up to 20 lbs is required.
How do I apply for the IT Service Desk Analyst position?
To submit your application, click "Apply" and follow the step-by-step process outlined on the application page.
Does QBE provide equal employment opportunities?
Yes, QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction where it operates.