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Jo Malone London PFSS Brooklyn Mall - 40 Hours - Full Time - Permanent

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The Estée Lauder Companies Inc.

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Johannesburg

AI generated summary

  • You need a Grade 12 education, retail cosmetics experience, and the ability to work flexible retail hours.
  • You will provide exceptional customer service, meet sales targets, maintain store presentation, assist with stock management, and uphold grooming standards while supporting team efforts.

Requirements

  • • Grade 12
  • • Retail Cosmetics Experience
  • • Ability to work retail hours

Responsibilities

  • Understand individual sales and service goals and those of the Boutique and work towards fulfilling these objectives by providing outstanding customer service to each customer.
  • Sell product range and achieve retail sales targets set
  • Achieve Items Per Transaction / ARS and mix of business goals set
  • Provide Jo Malone service experience to all customers and achieve service targets
  • Ensure team executes the Jo Malone service experience with every customer
  • Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times
  • Execute events according to the events guidelines
  • Maintain the Jo Malone image at the counter by cleaning counters, tester stands and displays
  • Merchandising of counter and displays
  • Duties specified by Boutique Manager or National Sales Manager
  • Ensure high standards of grooming, merchandising housekeeping and use of Jo Malone hygiene
  • Assist with ensuring adequate stock levels on the shop floor and stock rotation.
  • Ensure that the stock room is kept tidy and highlight any discrepancies or issues.
  • Undertake specific tasks as given by the Boutique Manager including administrative paperwork
  • Work in conjunction with team members and Boutique Manager to ensure efficient running of the Boutique
  • Maintain personal grooming to the standards as set by the Company - Only Jo Malone fragrance products are to be used during working hours.

FAQs

What are the main responsibilities of this position?

The main responsibilities include selling products, achieving sales targets, providing outstanding customer service, maintaining the Jo Malone image, executing events, managing stock levels, and adhering to consultation standards.

What qualifications are required for this job?

The qualifications required are Grade 12 education, retail cosmetics experience, and the ability to work retail hours.

Are there specific grooming standards to follow while working?

Yes, employees must maintain high standards of grooming, and only Jo Malone fragrance products are to be used during working hours.

What is the job type for this position?

The job type is full-time and permanent.

Where is the job location?

The job is located at the Jo Malone London PFSS in Brooklyn Mall, Johannesburg, South Africa.

Is there a focus on team collaboration in this role?

Yes, the role emphasizes working in conjunction with team members and the Boutique Manager to ensure the efficient running of the Boutique.

Are there any expectations regarding cleaning and merchandising?

Yes, maintaining cleanliness of counters, tester stands, and displays, as well as merchandising the counter and displays, is part of the job expectations.

What sales metrics should be achieved in this role?

Employees are expected to achieve retail sales targets, Items Per Transaction (IPT), Average Revenue per Sale (ARS), and a mix of business goals.

Will training be provided for this position?

While it's not explicitly mentioned in the job description, retail jobs typically include onboarding and training to familiarize employees with products and service standards.

What does the schedule look like for this position?

The schedule is full-time with variable shifts, which may include weekends and holidays based on retail hours.

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The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.