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Key Leader Full-time

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lululemon

11d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dublin

AI generated summary

  • You must be 18+, legally authorized to work, have a high school diploma or bachelor's, and 1 year of retail/sales leadership experience. Flexibility in schedule and ability to lift 30 lbs is required.
  • You will coach and develop team members, ensure exceptional guest experiences, manage store operations, maintain product presentation, and foster a supportive team environment.

Requirements

  • Must be legally authorized to work in the country in which the store is located
  • Must be 18 years of age or older
  • Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
  • Must have the ability to travel to assigned store with own transportation methods
  • Willing to work a flexible schedule including evenings, weekends, and holidays
  • Willing to work as part of a team and also complete work independently
  • Willing to move through a store for most of a shift to help guests and accomplish work
  • Willing to move boxes weighing up to 30 lbs (13.6 kg)
  • Willing to work in an environment with bright lights and loud music
  • Work experience
  • Education: High school diploma, GED, or equivalent
  • Education: Bachelor's degree or equivalent
  • Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)

Responsibilities

  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
  • Support team members with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
  • Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.
  • Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
  • Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
  • Open and close the store in accordance with the opening and closing checklists.
  • Manage product presentation tasks according to company standards.
  • Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Ensure team uses in-store technology to support store operations and provide positive guest experiences.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
  • Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager.

FAQs

What is the role of a Key Leader at lululemon?

The Key Leader is an essential part of the store leadership team, responsible for supporting team members, facilitating an outstanding guest experience, and overseeing the operations of the retail floor.

What are the key responsibilities of a Key Leader?

The Key Leader is responsible for leadership and people management, enhancing the guest experience, collaborating with team members, and ensuring efficient store operations.

What skills are necessary for this position?

Key skills include inclusion and diversity, integrity, guest experience focus, collaboration and teamwork, leadership, candid communication, and decision-making abilities.

What are the eligibility requirements for the Key Leader position?

Candidates must be legally authorized to work in the country, be 18 years of age or older, provide proof of the Right to Work, and have the ability to travel to the assigned store.

Is prior retail experience needed to apply for this role?

While prior retail or sales leadership experience is beneficial, it is not strictly required.

What is the expected availability for this position?

Candidates must be willing to work a flexible schedule, including evenings, weekends, and holidays.

What should I expect regarding physical demands of the job?

The role requires moving through the store for most of a shift, assisting guests, and being able to lift boxes weighing up to 30 lbs (13.6 kg).

Are there any educational requirements for the Key Leader position?

While a high school diploma or equivalent is preferred, a bachelor's degree or equivalent is considered a nice-to-have asset.

Does lululemon offer benefits for this position?

Yes, lululemon offers a comprehensive total rewards program that includes competitive pay, extended health plans, paid time off, employee discounts, fitness classes, and personal and professional development programs.

How can I request accommodations for the application process?

Candidates can connect with lululemon at accommodations@lululemon.com, including the position title, location, and nature of their request in the email.

lululemon

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers