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Learning & Development Partner - Facilitator

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Uber

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Education & Teaching
  • Chicago

AI generated summary

  • You need 1-2 years in L&D, experience with LMS, risk management, and continuous improvement. Proficient in Google Suite, strong communication, and ability to adapt in a fast-paced environment.
  • You will enhance L&D curriculum, deliver training sessions, track performance, manage objectives, lead projects, and coach less experienced specialists.

Requirements

  • 1-2 years of experience in a Learning & Development role including Virtual and In-person training delivery
  • 2+ years of experience with Learning Management Systems and applying adult learning principles and instructional design models
  • 2+ years of demonstrated experience in risk management, including identifying, assessing, and mitigating risks in fields such as financial services, insurance, or safety compliance
  • 1+ years of experience applying Continuous Improvement methodologies
  • Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience facilitating training across regions
  • Proven track record of implementing and measuring learning projects
  • Demonstrate Stakeholder Management by identifying training needs, fostering effective lines of communication, and building and maintaining relationships amongst various business partners
  • Analyze learner's engagement and understanding of the learning content, provide consistent and constructive feedback to help grow and develop in both their strengths and opportunities
  • Ability to facilitate complex training topics with a high degree of expertise, adaptability, and strategic focus

Responsibilities

  • Assist with the Development and enhancement of L&D training curriculum
  • Support Instructor led and virtual instructor led learning delivery in multiple environments and modalities
  • Deliver train the trainer events
  • Track and report post-training performance
  • Create improvement plans when training objectives are not met or when results can be improved both for New Hire training and for tenured agents
  • Manage and Track L&D team objectives
  • Be involved or lead complex projects
  • Coaching and mentoring less tenured delivery specialists

FAQs

What is the primary focus of the Learning & Development Partner - Facilitator role?

The primary focus of this role is to facilitate and implement training programs for the Auto Crash and Claims vertical, ensuring that learning solutions are delivered effectively and align with Uber's operating model.

What qualifications are needed for this role?

The basic qualification required is 1-2 years of experience in a Learning & Development role, including virtual and in-person training delivery. Preferred qualifications include 2+ years of experience with Learning Management Systems, risk management experience, and knowledge of Continuous Improvement methodologies.

What type of training will I be responsible for delivering?

You will be responsible for delivering instructor-led training, virtual instructor-led training, and conducting train-the-trainer events.

Is experience with Google Suite necessary for this position?

Yes, experience working with Google Suite (Sheets, Docs, Slides, Forms) is preferred, along with excellent communication skills.

How does this role contribute to the company's success?

This role is pivotal in creating effective learning experiences, enhancing the capability of support teams, and ultimately helping to elevate levels of service for partners such as riders, drivers, and restaurants.

What kind of projects would I be involved in?

You will be involved in or lead complex projects related to training and development within the Auto Crash and Claims vertical.

What is the salary range for this position based in Chicago, IL?

The base salary range for this role is USD $95,500 per year to USD $106,250 per year.

Will I have any opportunities for professional development in this role?

Yes, you will have opportunities for professional development through coaching and mentoring less tenured delivery specialists, as well as participating in continuous improvement initiatives.

Does this role require travel?

Travel requirements are not specified in the job description, but the position may involve facilitating training across regions, which could imply some level of travel.

What benefits can I expect when working in this role?

You will be eligible for various benefits, including participation in Uber's bonus program, potential equity awards, and more, as detailed on Uber's careers benefits page.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness