FAQs
Do we support remote work?
Yes, this role is a globally remote position.
What is the primary role of the Linux Desktop & Devices Support Engineer?
The primary role is to provide outstanding technical support for Canonical's portfolio of products, troubleshoot complex customer issues, and manage customer cases from problem qualification to full resolution.
What qualifications are required for this position?
An undergraduate degree in a technical subject or a compelling narrative about an alternative chosen path, along with exceptional academic performance, is required.
What language skills are expected?
Professional written and spoken English with excellent presentation skills are required.
Is there a need for customer support experience?
Yes, extensive customer support experience is key, as customer needs are a top priority in this role.
Will I need to work on weekends?
Yes, the role requires participation in a regular weekend working rotation.
Is there an opportunity for professional development?
Yes, there is a personal learning and development budget of USD 2,000 per year.
How often is compensation reviewed?
Compensation is reviewed annually, with more frequent reviews for graduates and associates to ensure recognition of outstanding performance.
Are there travel requirements for this position?
Yes, the role requires the ability to travel internationally twice a year for company events, up to two weeks long.
What type of team environment does Canonical promote?
Canonical promotes a distributed work environment with twice-yearly team sprints in person to align on strategy and execution.
How does Canonical support work-life balance?
Canonical offers annual holiday leave, maternity and paternity leave, and an Employee Assistance Program to support work-life balance.
What is Canonical's stance on diversity and inclusion?
Canonical is proud to foster a workplace free from discrimination and believes that diversity of experience, perspectives, and background creates a better work environment and better products.