Logo of Huzzle

LOA Case Manager I

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Austin

Requirements

  • A strong commitment to Customer Service as exemplified by behaviors and disposition
  • Ability to work independently and as part of a team environment
  • Excellent written, verbal and listening skills to reflect a friendly, positive disposition
  • Demonstrated ability to maintain work in the strictest of confidence
  • Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
  • Strong organizational and data entry skills with a strict attention to detail
  • Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision
  • Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally
  • Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer
  • Demonstrated ability to multi-task while consistently meeting deadlines
  • Proficiency with MS Office Products
  • Regular and predictable attendance is required
  • Minimum internet connection of 25 Mbps download speed and 3 Mbps upload speed required
  • 1+ year of customer service or office experience
  • FMLA, State Leaves, Disability, or HR experience
  • High School Diploma or GED

Responsibilities

  • Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience
  • Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations
  • Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations
  • Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review
  • Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely
  • Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies
  • Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy
  • Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave
  • Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration
  • Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first
  • All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the myLeave team

FAQs

What does the LOA Case Manager I position entail?

The LOA Case Manager I position involves administering leave of absence requests, ensuring compliance with FMLA, State regulations, and Company policies, providing colleague support throughout the leave process, and collaborating with team members to ensure effective leave management.

What qualifications are required for this role?

A minimum of 1+ year of customer service or office experience is required, along with a High School Diploma or GED.

Is experience with FMLA or HR preferred for this position?

Yes, experience with FMLA, State Leaves, Disability, or HR is preferred for this role.

What skills are necessary for success in this position?

Necessary skills include strong customer service orientation, problem-solving abilities, excellent communication skills, organizational skills, attention to detail, and proficiency with MS Office products.

What type of benefits can employees expect?

Employees can expect a full range of benefits including medical, dental, and vision coverage, a 401(k) retirement savings plan, employee stock purchase plan, paid time off, and various well-being programs.

What is the expected pay range for this role?

The pay range for the LOA Case Manager I role is between $18.50 - $42.35 per hour, depending on experience, education, and other relevant factors.

Is regular attendance required for this position?

Yes, regular and predictable attendance is a requirement for the LOA Case Manager I position.

Can I work this job entirely from home?

This position is primarily remote but may involve a hybrid work format depending on the company's needs.

Does the company provide training for new employees?

Yes, CVS Health offers training and education assistance to help employees develop their skills and succeed in their roles.

When does the application window for this position close?

The application window for this opening is anticipated to close on 01/13/2025.

Bringing our heart to every moment of your health.

Science & Healthcare
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

CVS Health is a healthcare innovation company that operates retail pharmacies, manages pharmacy benefits, and provides health services through its MinuteClinic and HealthHUB locations. Their ultimate aim is to improve the quality of life for communities by making healthcare more accessible and affordable. CVS Health focuses on driving healthier outcomes and reducing healthcare costs, using its comprehensive range of services and products to support individuals on their health journey.

Get notified when CVS Health posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?