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Loyalty Executive

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Harrods

13d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Marketing
  • London

AI generated summary

  • You must be detail-oriented, organized, and passionate about customer relationships, with experience in loyalty campaigns, operations, marketing, project management, and knowledge of relevant technology and laws.
  • You will collaborate with teams to enhance Harrods Rewards, manage loyalty promotions, oversee communications, and coordinate marketing assets for campaigns.

Requirements

  • The ideal candidate will be someone who has an eye for detail, organised and with a passion for driving long-term customer relationships.
  • This person will have experience in effectively managing end-to-end loyalty or customer campaigns within a fast-paced environment with a focus on customer retention & ROI.
  • It is important that you have previous experience withing loyalty, operations, marketing and project management.
  • You must have a strong understanding of loyalty programme and database marketing technology as well as familiarity with marketing laws.

Responsibilities

  • Work closely with the Loyalty and CRM teams to develop the suite of Harrods Rewards promotions and programme benefits, available at Harrods Knightsbridge as well as online and in-app
  • Work closely with the CRM team on lifecycle campaigns, defining testing and promotional opportunities which drive customer lifetime value
  • Responsible for the end-to-end delivery of loyalty promotions & communications, working closely with stakeholders from marketing, IT, CRM and creative teams to develop exciting briefs that delight our customers
  • Brief creative team to develop marketing assets which support the Harrods Rewards programme, including both print and digital campaigns. Understand loyalty best practise

FAQs

What is the main responsibility of the Loyalty Executive at Harrods?

The main responsibility of the Loyalty Executive is to create and execute end-to-end loyalty initiatives that engage and delight Harrods customers, including managing loyalty campaigns and promotions.

What qualifications are preferred for the Loyalty Executive role?

Preferred qualifications include experience in loyalty, operations, marketing, and project management, along with a strong understanding of loyalty programme and database marketing technology.

Is previous experience in campaign management required for this role?

Yes, the ideal candidate should have experience in effectively managing end-to-end loyalty or customer campaigns, particularly with a focus on customer retention and ROI.

Will the Loyalty Executive be collaborating with other teams?

Yes, the Loyalty Executive will work closely with teams such as Loyalty, CRM, Marketing, IT, and Creative to develop and execute loyalty promotions and communications.

What qualities are important for the ideal candidate?

The ideal candidate should have an eye for detail, be organized, and possess a passion for driving long-term customer relationships.

Are there opportunities for growth within the company?

Yes, Harrods offers abundant opportunities and support for building an exceptional career across its varied specialisms.

Is familiarity with marketing laws necessary for this role?

Yes, familiarity with marketing laws is important for ensuring compliance in loyalty programme initiatives.

Does Harrods celebrate diversity in its workplace?

Yes, Harrods values individuality and celebrates applications from all cultures, backgrounds, tastes, and experiences, promoting a culture where everyone can grow and thrive.

How does Harrods support its employees in their roles?

Harrods provides a friendly work environment and offers support for employees to inspire their best work and build exceptional careers.

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Harrods

Uniquely You Together Harrods

Retail & Consumer Goods
Industry
1001-5000
Employees
1849
Founded Year

Mission & Purpose

Harrods is a renowned luxury department store based in the United Kingdom. The company is synonymous with offering a diverse range of high-end products, including fashion, beauty, home goods, and gourmet food. Harrods' ultimate goal is to be a premier destination for luxury shopping, providing customers with an unparalleled retail experience marked by exclusivity, quality, and sophistication. Their purpose revolves around curating a selection of the finest and most prestigious brands from around the world, creating an opulent environment for customers to indulge in luxury retail. Through their iconic store and online platform, Harrods aims to showcase and make accessible the epitome of luxury goods, catering to the discerning tastes of their clientele.