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Manager, Customer Success - Select

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Samsara

15d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need 8+ years in Customer Success, 3+ in management, experience with $1M+ ACV customers, Enterprise SaaS, strong problem-solving skills, and a Bachelor's degree.
  • You will ensure customer success, define strategies, mentor CSMs, update executives, lead by example, promote company culture, and build a high-performing, inclusive team.

Requirements

  • Minimum requirements for the role:
  • 8+ years in Customer Success, account management, or consulting.
  • 3+ years in management positions, including recruiting and retaining top talent.
  • Experience with $1M+ ACV customers.
  • Experience with Enterprise SaaS.
  • Ability to travel within the United States for customer meetings and events (up to 25%).
  • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
  • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
  • Solutions-focused with strong problem-solving skills and a bias for action.
  • Ability to think big while also executing with excellence.
  • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
  • Bachelor's degree from a 4-year institution.
  • An ideal candidate also has:
  • Led a team where each team member managed a portfolio of 8-20 accounts.
  • Experience using Gainsight.
  • Passion for going above and beyond the call of duty for their customers and team members.
  • Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
  • Strong program management experience.
  • Strategic consulting experience.

Responsibilities

  • Ensure ongoing success and value realization for Samsara’s enterprise customers.
  • Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service.
  • Find and grow the next generation of CSMs at Samsara.
  • Keep executives informed of progress and advocate for change when needed.
  • Lead from the front with a willingness to get your hands dirty.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
  • Hire, develop and lead an inclusive, engaged, and high performing team.

FAQs

Do we support remote work?

Yes, we support remote work, but it is open to candidates residing in specific locations, and the role is hybrid in nature.

What is the compensation range for this position?

The range of annual base salary for this position is $144,500—$187,000 CAD, depending on factors such as city of residence, job-related knowledge, skills, and experience.

Is relocation assistance provided for this role?

No, relocation assistance will not be provided for this role.

What skills are required for this position?

The position requires 8+ years in Customer Success, account management, or consulting, and at least 3 years in management positions, along with experience managing $1M+ ACV customers and a strong understanding of Enterprise SaaS.

Are there any travel requirements for this job?

Yes, the role requires the ability to travel within the United States for customer meetings and events, up to 25%.

What are the main responsibilities of this role?

Key responsibilities include ensuring ongoing success for Samsara's enterprise customers, defining and executing long-term strategies for the Select Customer Success team, and leading, developing, and hiring a high-performing team.

Is this position open to candidates outside of the United States?

Yes, this position is open to candidates residing in Canada, provided they are in Eastern or Central time zones and can travel to the United States when necessary.

What qualities do you look for in an ideal candidate?

An ideal candidate is solutions-focused, possesses strong problem-solving skills, has experience leading a team managing a portfolio of accounts, and demonstrates a passion for customer success.

Does Samsara promote diversity and inclusion?

Yes, Samsara is committed to increasing diversity across the team and ensures that all qualified applicants receive consideration for employment regardless of their background.

What benefits can employees expect?

Full-time employees receive a competitive total compensation package, employee-led remote and flexible working options, health benefits, access to the Samsara for Good charity fund, and more.

Samsara

Pioneer of the Connected Operations Cloud

Technology
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a system of record that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. Samsara operates in North America and Europe and serves tens of thousands of customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing, and food and beverage. The company's mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.