FAQs
What qualifications are required for the Manager Merchant Services position?
The ideal candidate should have 6-10 years of working experience in management consulting, product management, or sales management within technology, consumer goods, e-commerce, or related fields, along with mandatory people management experience.
What skills are necessary for success in this role?
Candidates must possess excellent written and verbal communication skills, strong analytical skills (including advanced Excel and database analysis), and the ability to drive successful projects with a diverse range of stakeholders.
What are the key responsibilities of the Manager Merchant Services?
The key responsibilities include building and managing a team of ESM Account Managers, achieving business and financial objectives, identifying opportunities for Marketplace business growth for Export Sellers, conducting deep dives to understand seller performance, and managing projects to improve customer and seller experience.
Is experience in retail or eCommerce required for this position?
While experience in retail or a technology/eCommerce business is preferred, it is not strictly essential for the role.
How will the Manager Merchant Services work with other teams?
The Manager Merchant Services will collaborate closely with Category teams and various internal stakeholders both within and outside the country to support service development and enhance seller experiences.
What is the company culture like at Amazon?
Amazon prides itself on an inclusive culture that empowers employees to deliver the best results for customers, valuing diversity as a key component of overall success.
Are there opportunities for professional development in this role?
Yes, the role involves coaching and growing a team of high-performing individuals, which supports professional development and skill enhancement.
Will I need to use any specific tools or software in this position?
Experience using Salesforce or other CRM tools is preferred and may be necessary for managing business operations effectively.
Is the Manager Merchant Services role focused only on European markets?
While the primary focus is on the EU Marketplace, the role also involves sharing learnings with global counterparts from the US and Asia teams to drive best practices and identify new opportunities.
Does Amazon provide workplace accommodations for individuals with disabilities?
Yes, Amazon offers accommodations for individuals with disabilities during the application and hiring process, including support for interviews or onboarding. More information can be found on Amazon's hiring accommodations page.