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Manager Merchant Services, EU Marketplace Export

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Amazon

23d ago

  • Job
    Full-time
    Senior & Expert Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You need 6-10 years in management consulting, product/sales management, strong analytical skills, excellent communication, people management, and experience with CRM tools like Salesforce.
  • You will manage ESM Account Managers, drive growth for Export Sellers, identify improvement opportunities, coach your team, and collaborate with stakeholders to enhance seller and customer experiences.

Requirements

  • 6-10 years of working experience in management consulting, product management or sales management in technology/consumer goods/e-commerce or related fields (people management experience mandatory)
  • Excellent written and verbal communication skills; able to explain complex concepts simply
  • Strong analytical skills (including advanced excel and database analysis)
  • Ability to drive successful projects with a wide range of people at all decision-making levels.
  • Experience solving analytical problems, either in professional experience (data analysis) or education
  • Ability to thrive in an ambiguous environment
  • Highly organised and results oriented
  • Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements
  • Strong business judgment, proven ability to influence others
  • Experience using Salesforce or other CRM tools
  • Creative, has initiative, and can constructively advocate on behalf of the customer
  • Experience in retail and/or a technology / eCommerce business preferred but not essential

Responsibilities

  • Build and manage a team of ESM Account Managers to manage Sellers from Export destinations.
  • Achieve business and financial objectives and drive the growth of Amazon’s third-party businesses.
  • Identify opportunities to improve the Marketplace business for Export Sellers through scalable solutions and manage the roll-out of these solutions.
  • Share learnings with your global counterparts (EU, US and Asia teams) to drive best practices and to identify new opportunities.
  • Conduct deep dives to understand root causes of seller performance and actions to accelerate growth.
  • Work closely with Category teams to identify category specific growth opportunities.
  • Identify and manage projects to improve customer and seller experience, working closely with internal and external teams.
  • Coach and grow a team of high performing individuals.
  • Demonstrate high attention to detail, with a data driven approach.
  • Manage stakeholders from Retail and 3P leadership in Expansion teams.
  • Define and execute operating plans, setting and tracking performance mechanisms to ensure delivery.

FAQs

What qualifications are required for the Manager Merchant Services position?

The ideal candidate should have 6-10 years of working experience in management consulting, product management, or sales management within technology, consumer goods, e-commerce, or related fields, along with mandatory people management experience.

What skills are necessary for success in this role?

Candidates must possess excellent written and verbal communication skills, strong analytical skills (including advanced Excel and database analysis), and the ability to drive successful projects with a diverse range of stakeholders.

What are the key responsibilities of the Manager Merchant Services?

The key responsibilities include building and managing a team of ESM Account Managers, achieving business and financial objectives, identifying opportunities for Marketplace business growth for Export Sellers, conducting deep dives to understand seller performance, and managing projects to improve customer and seller experience.

Is experience in retail or eCommerce required for this position?

While experience in retail or a technology/eCommerce business is preferred, it is not strictly essential for the role.

How will the Manager Merchant Services work with other teams?

The Manager Merchant Services will collaborate closely with Category teams and various internal stakeholders both within and outside the country to support service development and enhance seller experiences.

What is the company culture like at Amazon?

Amazon prides itself on an inclusive culture that empowers employees to deliver the best results for customers, valuing diversity as a key component of overall success.

Are there opportunities for professional development in this role?

Yes, the role involves coaching and growing a team of high-performing individuals, which supports professional development and skill enhancement.

Will I need to use any specific tools or software in this position?

Experience using Salesforce or other CRM tools is preferred and may be necessary for managing business operations effectively.

Is the Manager Merchant Services role focused only on European markets?

While the primary focus is on the EU Marketplace, the role also involves sharing learnings with global counterparts from the US and Asia teams to drive best practices and identify new opportunities.

Does Amazon provide workplace accommodations for individuals with disabilities?

Yes, Amazon offers accommodations for individuals with disabilities during the application and hiring process, including support for interviews or onboarding. More information can be found on Amazon's hiring accommodations page.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.