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Manager, Patient Access - Outpatient Rehab

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Orlando Health

28d ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You need a Bachelor’s in Business/Healthcare, 4 years in Patient Access, and 1 year in a supervisory role. Equivalent education/experience may be considered.
  • You will oversee department operations, manage staff, handle complaints, maintain budgets and records, ensure policy compliance, and improve processes for patient and physician satisfaction.

Requirements

  • Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.
  • Four years (4) of Patient Access (Patient Business) experience is required.
  • One year (1) supervisory, lead or preceptor experience required.
  • Licensure/Certification: None.

Responsibilities

  • Develops goals and objectives.
  • Plans, organizes, and directs department activities.
  • Establishes and implements policies and procedures for department operations.
  • Responsible for the management of all staff on-site in Human Resource related functions.
  • Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
  • Keeps administration informed of department activities, needs, and problems.
  • Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
  • Prepares departmental budget and ensures department operates within allocated expense structure.
  • Responsible for site accounts receivable.
  • Maintains appropriate statistical information.
  • Establishes and maintains intra/interdepartmental communication.
  • Networks within site facility to build physician and administrative relationships.
  • Provides vision, direction, planning, and support to Administrators.
  • Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
  • Participates in administrative and management meetings and attends other meetings as necessary.
  • Develops and maintains records, reports, and files.
  • Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
  • Maintains good payer relationships.
  • Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
  • Ensures implementation of process improvements.
  • Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What is the work schedule for the Manager, Patient Access position?

The work schedule is Monday - Friday, 8am - 5pm.

What educational qualifications are required for this position?

A Bachelor's Degree in Business, Healthcare Administration, Finance, or an equivalent combination of relevant education and/or experience is required.

How much Patient Access experience is required to apply for this job?

Four years of Patient Access experience is required, as well as one year of supervisory, lead, or preceptor experience.

Are there any certifications required for this position?

No specific licensure or certification is required for the Manager, Patient Access position.

What kind of benefits does Orlando Health offer to full-time employees?

Orlando Health offers comprehensive benefits including Health/Dental/Vision/Life Insurance, student loan repayment, tuition reimbursement, free college education programs, retirement savings, paid paternity leave, fertility benefits, backup elder and childcare, pet insurance, PTO/Holidays, and more.

What are the responsibilities of the Manager, Patient Access?

Responsibilities include developing goals and objectives, managing department activities, handling customer complaints, preparing the departmental budget, ensuring compliance with policies and procedures, managing personnel functions, and implementing process improvements among others.

Does this position require interaction with physicians?

Yes, the Manager, Patient Access is expected to network within the site facility to build physician and administrative relationships.

Is there an opportunity for continuing education or professional development?

Yes, the role offers tuition reimbursement and free college education programs as part of the benefits package.

What level of administrative experience is preferred for this position?

A minimum of four years of Patient Access experience and one year in a supervisory or lead role is preferred for this position.

Can you describe the focus of the department I would be managing?

The department focuses on the appropriate delivery of patient access services across one or more outpatient rehab locations, ensuring high-quality service and patient satisfaction.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.