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Manager, Product Experience Design

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Mastercard

12d ago

  • Job
    Full-time
    Senior & Expert Level
  • Design
    Product
  • Dublin

AI generated summary

  • You have strong product design experience, a deep understanding of UX, expertise in Figma, and a collaborative mindset, with skills in interaction design and accessibility standards.
  • You will lead design initiatives, collaborate on research, foster innovation, manage projects, uphold design standards, champion design systems, and ensure quality in deliverables.

Requirements

  • Experience Design: You have a proven track record of leading product design initiatives, from understanding customer problems and validating solutions through Experience research to crafting exceptional user experiences produces high-quality, intuitive interfaces that enhance user experience.
  • Product Savvy: You possess a deep understanding of user experience, business objectives, and the technologies involved in creating well-rounded products.
  • Quality Driven: You have a proven history of delivering high-quality work that consistently meets or exceeds established standards.
  • Critical Thinker & Problem Solver: You possess a sharp mind that questions the status quo, constantly seeking ways to improve and optimize solutions.
  • Industry Awareness: You stay informed about design best practices across multiple industries, continuously seeking inspiration and innovation.
  • Design Thinking: You actively advocate for and have experience with Design Thinking methodology, boasting a successful track record of bringing products to market using this approach.
  • Team Player: You have a demonstrated ability to foster a collaborative and productive environment.
  • Required Experience / Knowledge / Skills (Core)
  • Interaction Design:
  • An understanding of e-commerce checkout, digital design experiences
  • Experience in rapid prototyping (Lean UX and Design Thinking)
  • Experience in the implementation of creative, useable and compelling mockups and prototypes.
  • Experience of designing across multiple media
  • Experience using Figma as their primary design tool (or other tools, such as Adobe Creative Cloud, Sketch)
  • Experience creating and managing Figma asset libraries
  • Experience delivery of Figma designs to technology/development teams
  • Experience designing for accessibility standards
  • An understanding of complex information architectures for digital applications, SDKs/APIs
  • "Nice to have" skills:
  • Micro-animation
  • UX Research
  • CSS/HTML/JSON
  • Corporate Security Responsibility
  • Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
  • Corporate Security Responsibility
  • All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Responsibilities

  • Customer Experience Champion: Collaborate with product stakeholders to ensure a consistent, unified, and high-quality customer experience and user experience across all touch points. Lead large design initiatives from end-to-end, hosting initiative-level sessions, driving adoption of consistent design language and providing day-to-day design leadership.
  • Experience Research Champion: Participate in all phases of the research and design process from framing the right problem to solve and defining the design target all the way through to defining the vision, and future state experience to the validation of concepts, prototype or already built products.
  • Fostering Collaboration & Innovation: Contribute to the teamwork by participating into design workshops and reviews, involving partners, and creating collaborative opportunities to cultivate innovation.
  • Project Management Expertise: Manage complex design projects, overseeing scope, timelines and roadmaps to deliver high-quality results that meet established goals.
  • Design Language Guardian: Establish and enforce design standards, ensuring visual design and user experience (UX) decisions align with these standards for a cohesive brand experience.
  • Design System Champion: Practice the usage of a design system across all programs and products.
  • Quality Assurance: Review and approve design deliverables to maintain consistently high-quality standards.

FAQs

What is the role of the Manager, Product Experience Design at Mastercard?

The Manager, Product Experience Design is responsible for driving customer experience design strategy, creating user-centered solutions, managing complex design projects, and ensuring high-quality customer experiences across all touch points.

What skills are required for this position?

Required skills include experience in interaction design, knowledge of e-commerce checkout and digital design experiences, proficiency in rapid prototyping, and familiarity with Figma and other design tools. A strong understanding of accessibility standards and complex information architectures is also essential.

What kind of experience should applicants have?

Applicants should have a proven track record of leading product design initiatives, experience in user experience research, and a solid understanding of business objectives and technology in product development.

Is collaboration important in this role?

Yes, collaboration is critical. The role involves working closely with other UX leads, designers, researchers, product management, and developers to create innovative customer experiences.

What does "Design Thinking" mean in the context of this position?

Design Thinking refers to a methodology that emphasizes understanding user needs, defining problems, ideating solutions, prototyping, and testing. The candidate should have experience applying this approach to bring products to market successfully.

Are there any "nice to have" skills for this role?

Yes, "nice to have" skills include experience with micro-animation, UX research, and knowledge of CSS, HTML, or JSON.

What is the corporate responsibility focusing on security for this position?

The expected responsibilities include abiding by Mastercard's security policies, ensuring the confidentiality and integrity of accessed information, reporting any suspected breaches, and completing all mandatory security training.

What are the primary tools that the Manager, Product Experience Design will use?

The primary tools include Figma for design processes, as well as other tools like Adobe Creative Cloud and Sketch for creating mockups and prototypes.

How does Mastercard define its culture and values?

Mastercard emphasizes inclusion, diversity, and a high decency quotient (DQ) that fosters better decision-making, innovation, and business results.

What is the overall goal of the Mastercard Checkout Services Product Experience Design team?

The team's goal is to enhance the user experience of Mastercard's products by consistently innovating, problem-solving, and maintaining high-quality design standards across all product domains.

Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.