Logo of Huzzle

NAS Project Services Implementation Consultant I

image

ADP

16d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • United Kingdom, +15
    Remote

AI generated summary

  • You should have a minimum of 2 years of college or a related degree, 6 months of BPO experience, strong communication skills, project management exposure, and familiarity with Microsoft Office.
  • You will resolve client cases, support product migration, manage technical issues, maintain records, ensure customer satisfaction, handle escalations, and mentor new hires.

Requirements

  • Minimum of 2nd year college with no failed subject and of good standing or a Bachelors degree related to Business Administration, Marketing, Human Resources
  • At least 6 months to 1-year BPO/Shared Services experience, general office, customer service and/or data entry experience.
  • Above average verbal and written communications skills, analytical and problem-solving skills.
  • Project management and involvement in a continuous improvement initiative is preferred.
  • Candidates handling free-flowing troubleshooting calls is preferred.
  • Good exposure in Microsoft Office and any database platform is a plus.
  • Articulate and have a good grasp of the English language; ability to maintain a conversation is needed in the job.
  • Understands networking, WebEx Meeting and other web-based tools.
  • Background with US Payroll processes is a plus

Responsibilities

  • Case ownership resolution based on established timeframe. The main role of an Implementation Consultant is to support Clients in implementing their project requests to ADP specific product to and provide technical and product support for the resolution of product hardware and software issues using phone, remote access, and email within the time allotted. Support and project managed product migration by analyzing client needs, system configuration, testing and client education. Maintains accurate, complete, and professional records of client contact through the systems available (Siebel, CEH & FinancialForce). Ensures case notes are thorough with details on the problem and the steps taken to bring to resolution. Provide support and resolution to client issues and ensure that all project related issues are resolved prior to transitioning over to the clients HCM Service Consultant. Calls clients on a proactive basis to ensure customer satisfaction. Provides follow-up on client Quality Surveys. Maintains accurate records on client feedback. Handles initial client escalations and coordinates with appropriate support teams - Tech Support, Project Services Leadership & Service Team. Mentors newly hired associates to ensure successful integration into the role. Works on projects to support departmental goals.

FAQs

What are the core responsibilities of an Implementation Consultant at ADP?

The core responsibilities include case ownership resolution, providing technical and product support, supporting project migration, maintaining client records, and ensuring client satisfaction through proactive communication and follow-up on quality surveys.

What educational background is required for this position?

A minimum of 2nd year college with no failed subjects and good standing, or a Bachelor's degree related to Business Administration, Marketing, or Human Resources is required.

How much experience is needed for this role?

At least 6 months to 1-year of experience in a BPO/Shared Services environment, general office tasks, customer service, or data entry is required.

What technical skills are preferred for this role?

Good exposure to Microsoft Office and any database platform is preferred, along with an understanding of networking, WebEx Meeting, and other web-based tools.

Is experience with US Payroll processes important for this role?

Yes, having a background with US Payroll processes is considered a plus for this position.

What competencies are essential for success in this job?

Competencies include service excellence, problem-solving, attention to detail, adaptability to new technology, and proficiency in documenting processes.

Can I expect to receive training or support for this position?

Yes, the role involves mentoring newly hired associates to ensure their successful integration into the position.

How does ADP approach diversity and inclusion in the workplace?

ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of protected characteristics.

What ethical standards does ADP uphold?

ADP maintains high ethical standards and full compliance with all applicable laws, expecting its employees to foster an honest and respectful workplace.

Is prior project management experience necessary for this role?

While not mandatory, involvement in project management and continuous improvement initiatives is preferred for candidates applying for this position.

Always designing for people.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

ADP is a company that specialises in providing human resources, payroll, and workforce management solutions. With a focus on streamlining HR processes, ADP offers a range of services to help businesses manage their employees efficiently, from payroll processing to talent management. The company's ultimate goal is to empower organisations by simplifying complex administrative tasks related to human capital, allowing them to focus on strategic initiatives and business growth. ADP's purpose is to be a reliable partner for businesses, offering innovative solutions that contribute to the effectiveness and success of their human resources and workforce management functions.

Benefits

  • Medical

  • Life Insurance

  • Commuter Savings

  • Dental

  • ADP Federal Credit Union

  • Vision

  • Matched 401k

  • Home & Auto Insurance Programs

  • Employee Stock Purchase Plan

  • Holidays, Personal Days, Vacation

  • PAID Volunteer Time Off

  • Wellness Offerings