FAQs
What are the core responsibilities of an Implementation Consultant at ADP?
The core responsibilities include case ownership resolution, providing technical and product support, supporting project migration, maintaining client records, and ensuring client satisfaction through proactive communication and follow-up on quality surveys.
What educational background is required for this position?
A minimum of 2nd year college with no failed subjects and good standing, or a Bachelor's degree related to Business Administration, Marketing, or Human Resources is required.
How much experience is needed for this role?
At least 6 months to 1-year of experience in a BPO/Shared Services environment, general office tasks, customer service, or data entry is required.
What technical skills are preferred for this role?
Good exposure to Microsoft Office and any database platform is preferred, along with an understanding of networking, WebEx Meeting, and other web-based tools.
Is experience with US Payroll processes important for this role?
Yes, having a background with US Payroll processes is considered a plus for this position.
What competencies are essential for success in this job?
Competencies include service excellence, problem-solving, attention to detail, adaptability to new technology, and proficiency in documenting processes.
Can I expect to receive training or support for this position?
Yes, the role involves mentoring newly hired associates to ensure their successful integration into the position.
How does ADP approach diversity and inclusion in the workplace?
ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of protected characteristics.
What ethical standards does ADP uphold?
ADP maintains high ethical standards and full compliance with all applicable laws, expecting its employees to foster an honest and respectful workplace.
Is prior project management experience necessary for this role?
While not mandatory, involvement in project management and continuous improvement initiatives is preferred for candidates applying for this position.