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National Account Manager

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Sky

11d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You need experience in account management or sales, strong communication skills, a proven sales track record, analytical abilities, and proficiency in Microsoft Office and CRM software. Travel required.
  • You will manage retailer relationships, set sales targets, analyze performance, conduct training, ensure compliance, resolve disputes, and drive strategic growth initiatives.

Requirements

  • Proven experience in account management, sales, or business development, preferably in the telecommunications industry.
  • Proven track record of managing third-party relationships and achieving sales targets.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Full driver's license needed and the ability to travel nationwide.

Responsibilities

  • Serve as the primary point of contact between Sky and the Retailer.
  • Develop and maintain strong, positive relationships with the Retailer leadership and field sales teams.
  • Conduct regular meetings and check-ins to discuss performance, address concerns, and align on strategies.
  • Set clear sales targets and objectives in collaboration with the Retailer.
  • Monitor and analyse sales performance metrics to ensure targets are met or exceeded.
  • Provide regular performance reports and feedback to both internal stakeholders and the Retailer.
  • Ensure that the Retailer has comprehensive knowledge of Sky's products and services.
  • Coordinate and deliver training sessions to keep the Retailer updated on new products, promotions, and sales techniques.
  • Identify skill gaps and work with the Retailer to address them through targeted training programs.
  • Ensure that the sales agency complies with all Sky policies, industry regulations, and ethical standards.
  • Conduct regular audits and quality checks to maintain high standards of customer interaction and brand representation.
  • Address any compliance issues promptly and work with the Retailer to implement corrective actions.
  • Develop and implement strategic plans to drive sales growth and market penetration through the Retailer.
  • Collaborate with internal teams (marketing, product development, etc.) to align sales strategies with company objectives.
  • Identify and pursue new opportunities to enhance the partnership and expand the Retailer's impact.
  • Act as the escalation point for any issues or disputes between Sky and the Retailer.
  • Resolve conflicts in a timely and effective manner, ensuring minimal disruption to sales activities.
  • Implement proactive measures to prevent future issues and improve the overall partnership.

FAQs

What is the primary responsibility of the National Account Manager?

The primary responsibility is to oversee and manage the relationship with Retailer stakeholders, ensuring they meet sales targets and effectively represent the Sky brand.

What qualifications are needed for the National Account Manager position?

The ideal candidate should have proven experience in account management, sales, or business development, particularly within the telecommunications industry.

Will I be working from an office or remotely?

This role is primarily field-based, with the expectation to spend one day per week in the Dublin Office for collaboration and face-to-face interaction with the team.

How often will I need to travel in this role?

You will be required to travel nationwide to meet with Retailer partners and stakeholders.

What type of training will I receive?

You will receive training on Sky's products and services, as well as ongoing updates on new promotions and sales techniques.

What kind of performance metrics will I be monitoring?

You will be monitoring sales performance metrics to ensure that targets are met or exceeded.

Is there a possibility for career progression in this role?

Yes, there are opportunities for career progression by identifying and pursuing new opportunities to enhance the partnership and expand impact within the role.

What rewards and perks does Sky offer?

Sky offers rewards such as free Sky TV, discounted broadband, private healthcare, an annual Sharesave scheme, a pension plan, and exclusive discounts from over 100 retailers.

How does Sky foster an inclusive work environment?

Sky promotes inclusion by focusing on the individual and their potential, supporting flexible working arrangements, and being a Disability Confident Accredited Employer.

Are there any requirement for compliance and audits in this role?

Yes, you will need to ensure compliance with all Sky policies, conduct regular audits, and address any compliance issues promptly.

Sky

A job you ❤️ to talk about

Entertainment & Media
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content. Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone. Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service. We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.