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National Lifecycle Service Sales Manager

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Emerson

14d ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    Engineering
  • Melbourne

AI generated summary

  • You need an engineering degree or equivalent, strong customer relationship skills, experience in managing service teams, and proficiency in financial budgeting and reporting.
  • You will drive customer satisfaction, oversee safety performance, improve financial controls, manage staff training, and ensure effective collaboration across teams to achieve business goals.

Requirements

  • For This Role, You Will Need:
  • An engineering degree or related subject area, or equivalent experience
  • Experience with building, leading and maintaining high level business relationships with customers
  • Experience with operational service business leading and managing professional teams
  • Experience in financial budgeting, forecasting, management and reporting

Responsibilities

  • Work closely with all Lifecycle Managers on strategies and requirements to exceed customer expectations and to grow installed base customer business
  • Supervise safety performance and other lead indicators for all regions
  • Develop strategies to drive future developments and roadmaps that will increase installed base and modernization projects
  • Develop and ensure a high level of systems service engineering capabilities within SYSS Lifecycle service organization
  • Provide information and discuss effective strategies for the Lifecycle business which meet customer needs and are consistent with organisational goals and strategies
  • Support the internal administration group to improve processes and efficiency, deliver accurate record keeping and audit ability
  • Standard processes alignment with Service Management Office (SMO) for the Lifecycle service organization and implement standards and procedures across ANZ to ensure consistency and optimization
  • Ownership of operating revenue and profitability forecasts ensuring that commitments made are met
  • Drive Gross Profit (GP) improvement across all Modernization and Lifecycle service activities
  • Improve granularity of financial control of Modernization and Lifecycle service activities
  • Implement ongoing plans and actions to ensure organisational capability for delivery of systems services across ANZ
  • Lead resource allocation to maintain target utilisation levels across service teams
  • Liaise with SYSS Operations Manager and other resource managers as vital to identify optimum overall deployment and utilisation
  • Support and implement staff development training programs in line with Service Centre Tier certifications, organisational capability and staff development requirements
  • Provide leadership and handle own direct reports
  • Lead and support the Lifecycle Service Engineers in each region as vital and be actively involved in recruitment and selection activities and safety reviews
  • Manage Educational services capabilities and drive business growth strategies
  • Drive the lifecycle service engineer's certification and training requirements in alignment with ANZ strategic operational and sales requirements
  • Ensure that the training delivery plan is driven and met
  • Regular business planning and review sessions with local team and AP management
  • Collaborate and liaise with all other team members to ensure that business goals are met

FAQs

What is the primary responsibility of the National Lifecycle Service Sales Manager?

The primary responsibility is to pro-actively own the development and growth of the modernization and Lifecycle Services group for SYSS throughout Australia and New Zealand.

What qualifications are required for this position?

An engineering degree or related subject area, or equivalent experience is required.

Is experience in financial management necessary for this role?

Yes, experience in financial budgeting, forecasting, management, and reporting is necessary.

Will the National Lifecycle Service Sales Manager lead a team?

Yes, this role involves providing leadership and managing direct reports, including the Lifecycle Service Engineers in each region.

Are safety and compliance aspects part of this role?

Yes, supervising safety performance and lead indicators for all regions is one of the key responsibilities.

What types of strategies will the National Lifecycle Service Sales Manager develop?

The manager will develop strategies to enhance installed base growth and modernization projects, aligning with customer needs and organizational goals.

How does Emerson approach employee development?

Emerson is dedicated to the ongoing development of its employees, providing opportunities for growth and skill development through award-winning employee development programs.

Does this position include customer interaction?

Yes, the role involves building and maintaining high-level business relationships with customers.

Is there an emphasis on safety in the work environment?

Yes, safety is paramount, and Emerson is committed to providing a safe working environment across its global network and facilities.

How does Emerson define its commitment to diversity, equity, and inclusion?

Emerson is committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives, believing that diversity and inclusion contribute to innovation and strong solutions for customers.

Manufacturing & Electronics
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

Emerson is a company that operates in the global technology and engineering industry, specialising in providing solutions for various sectors, including industrial automation, energy, and climate control. Their ultimate goal is to develop and deliver innovative technologies that address complex challenges faced by industries, enhance efficiency, and improve overall performance. Emerson's purpose revolves around creating products and services that optimise processes, improve sustainability, and support the advancement of industries worldwide. Through their expertise in automation and control technologies, they aim to empower their customers with the tools and solutions needed to thrive in an ever-evolving global marketplace.