Logo of Huzzle

Onboarding Project Manager, Workvivo - Cork

image

Zoom

Oct 22

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Cork

Requirements

  • 5 - 7 years' Experience in a customer-facing role
  • Experience using software project implementation techniques and approaches
  • Experience proactively manage multiple customer projects within scope and schedule
  • Experience delivering high customer satisfaction with every interaction
  • Experience delivering training workshops and presentations in person and by video conferencing
  • Experience collaborating with key stakeholders cross functionally

Responsibilities

  • assist customers through the onboarding process
  • goal setting
  • platform setup
  • product training
  • change management to improve internal communication and employee engagement
  • collaborate with customers to lead them through the onboarding process
  • train project teams on Workvivo features
  • share best practices
  • provide change management support
  • ensure successful Workvivo launches

FAQs

What is the primary role of an Onboarding Project Manager at Workvivo?

The primary role of an Onboarding Project Manager at Workvivo is to assist customers through the onboarding process, including goal setting, platform setup, product training, and change management to enhance internal communication and employee engagement.

What kind of experience is required for this position?

The position requires 5 to 7 years of experience in a customer-facing role, along with experience in software project implementation techniques, managing multiple customer projects, and delivering high customer satisfaction.

Will I be conducting training workshops?

Yes, you will be responsible for delivering training workshops and presentations both in person and via video conferencing.

What is the team structure like for this role?

You will be part of the Onboarding Project Team, which consists of top-tier Implementation experts, collaborating with customers and training project teams on Workvivo features.

What benefits does Workvivo offer?

Workvivo offers a variety of benefits and perks aimed at supporting employees’ physical, mental, emotional, and financial health, as well as work-life balance and community contributions.

Is there a commitment to diversity and inclusion at Workvivo?

Yes, Workvivo is committed to diversity and inclusion, actively encouraging contributions from individuals of different backgrounds, experiences, and perspectives.

How does Workvivo handle accommodations for disabilities during the interview process?

Candidates requiring assistance during the interview process due to a medical disability can submit an Accommodations Request Form, and someone from the team will follow up to provide support.

What is the work style for the Onboarding Project Manager position?

The work style for this position follows a structured hybrid approach, which includes a combination of office presence and remote work.

What does the onboarding process include?

The onboarding process includes goal setting, platform setup, product training, and change management to improve internal communication and employee engagement.

What types of stakeholders will I be collaborating with?

You will collaborate with key stakeholders across functions within the organization to ensure successful onboarding and customer satisfaction.

Bringing the world together, one connection at a time.

Technology
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Zoom is a leading provider of video communication and collaboration solutions. Their platform allows people to connect and communicate remotely through high-quality video and audio conferencing, online meetings, webinars, and virtual events. With a user-friendly interface and robust features, Zoom enables individuals and organisations to stay connected, collaborate effectively, and engage with others regardless of their location. Zoom's ultimate mission is to make video communications frictionless and accessible to everyone, empowering people to connect, communicate, and collaborate seamlessly across the globe.

Benefits

  • Employee Stock Purchase Plan (ESPP)

  • Long-Term Sickness & Disability: 75% of basic annual salary after 13 weeks of incapacity

  • Cash Plan: reimbursement for out-of-pocket expenses relating to healthcare needs such as dental and optical

  • Private Medical (fully medically underwritten): includes inpatient, outpatient, and virtual GP services. This plan includes Vitality Wellness and discount programs.

  • Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance

Get notified when Zoom posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?