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Technical Support Engineer

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Zoom

26d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Quick Apply

AI generated summary

  • You should have strong troubleshooting skills, experience in technical support, knowledge of communication technologies, and excellent customer service abilities. A relevant degree is preferred.
  • You will provide technical assistance, resolve customer issues, troubleshoot software and hardware problems, and ensure a smooth user experience with Zoom products daily.

Requirements

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Responsibilities

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FAQs

What is the work style for this Technical Support Engineer role?

The work style for this role is hybrid, indicating a combination of office and remote work environments.

What benefits does the company offer to its employees?

The company offers a variety of perks, benefits, and options that support employees' physical, mental, emotional, and financial health, as well as work-life balance.

What is Zoom's commitment to diversity and inclusion?

Zoom is committed to incorporating everyone's perspectives and experiences, ensuring they do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

How does Zoom ensure the confidentiality of applicant information?

Zoom keeps all applicant information confidential according to Equal Employment Opportunity (EEO) guidelines.

What should I do if I need assistance due to a medical disability during the interview process?

If you need assistance due to a qualifying medical disability, please submit an Accommodations Request Form, and a member of our team will reach out to you.

Are there any specific accommodations available for applicants requiring them?

Yes, we welcome requests for reasonable accommodations in accordance with the law from qualified applicants who require them.

What opportunities for career advancement does Zoom provide?

Zoom offers opportunities to advance your career in a diverse, inclusive environment while working on impactful projects.

Can I apply if I have an arrest or conviction record?

Yes, we welcome qualified applicants with arrest and conviction records.

Are there any restrictions on who can apply for the Technical Support Engineer position?

No, Zoom does not discriminate based on various factors, including race, religion, national origin, and other characteristics, welcoming applicants from different backgrounds and experiences.

Bringing the world together, one connection at a time.

Technology
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Zoom is a leading provider of video communication and collaboration solutions. Their platform allows people to connect and communicate remotely through high-quality video and audio conferencing, online meetings, webinars, and virtual events. With a user-friendly interface and robust features, Zoom enables individuals and organisations to stay connected, collaborate effectively, and engage with others regardless of their location. Zoom's ultimate mission is to make video communications frictionless and accessible to everyone, empowering people to connect, communicate, and collaborate seamlessly across the globe.

Benefits

  • Employee Stock Purchase Plan (ESPP)

  • Long-Term Sickness & Disability: 75% of basic annual salary after 13 weeks of incapacity

  • Cash Plan: reimbursement for out-of-pocket expenses relating to healthcare needs such as dental and optical

  • Private Medical (fully medically underwritten): includes inpatient, outpatient, and virtual GP services. This plan includes Vitality Wellness and discount programs.

  • Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance