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  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • York

AI generated summary

  • You should be a confident, compassionate leader with operational management experience, a focus on service improvement, and the ability to support multi-disciplinary teams in delivering high-quality care.
  • You will manage service performance, handle complaints and patient experiences, plan services, and supervise direct reports while collaborating with senior colleagues for sustainable operations.

Requirements

  • We are looking for a confident and enthusiastic Operational Manager to work within the Care Group 1 Management Team based at York Hospital.
  • Your portfolio is likely to include acute specialties together with a role in day to day operational management across our busy wards and departments.
  • You will be an experienced, visible and compassionate leader, supporting operational, administrative and clinical teams to deliver high quality care.
  • You will have an interest in service improvement and will be a responsive and autonomous colleague.
  • The post will provide you with an opportunity to work closely with colleagues across the multi-disciplinary team enhancing care pathways, managing service performance and ensuring timely access to acute and planned care.
  • The post holder will report to the Care Group Senior Operational Manager and work in partnership with senior colleagues within the Care Group and the wider Trust to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

Responsibilities

  • You will be responsible for a portfolio of operational management duties including service performance monitoring, complaint and patient experience management, service planning and line manager responsibilities for direct reports.
  • The post holder will report to the Care Group Senior Operational Manager and work in partnership with senior colleagues within the Care Group and the wider Trust to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

FAQs

What is the job title for the position being advertised?

The job title is Operational Service Manager.

Where is the position located?

The position is based at York Hospital.

What kind of specialties will the portfolio likely include?

The portfolio is likely to include acute specialties.

What qualities are we looking for in a candidate?

We are looking for a confident, enthusiastic, visible, and compassionate leader.

What responsibilities will the Operational Service Manager have?

Responsibilities include service performance monitoring, complaint and patient experience management, service planning, and line manager duties for direct reports.

Who will the post holder report to?

The post holder will report to the Care Group Senior Operational Manager.

Is there an opportunity for informal discussions regarding the role?

Yes, interested applicants are encouraged to contact us for an informal chat about the role.

What support will the Operational Service Manager receive?

The post holder will benefit from the support of peer managers, clinical and nursing leads, and the senior management team.

What kind of benefits are offered to staff?

Benefits include access to the NHS Pension Scheme, generous holiday entitlement, paid and unpaid leave options, confidential support through an Employee Assistance Programme, and various discounts.

How many days of holiday does the role provide?

The role provides 27 days of holiday, increasing to 33 days depending on NHS Trust service.

Can you provide contact information for further inquiries?

Yes, for further inquiries, you can contact Nick Salisbury, Senior Operational Manager, at nicholas.salisbury@nhs.net or by phone at 01904 721673.

Kindness. Openness. Excellence.

Science & Healthcare
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

York and Scarborough Teaching Hospitals NHS Foundation Trust provides a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community. Our membership scheme means that you can find out more about our services and plans for the future and you can get involved. You have no obligations as a member, but there are lots of ways of getting involved - from voting for candidates to be on our Council of Governors, special events for members, to receiving member newsletters - and much more.