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Operations Manager

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Amazon

19d ago

  • Job
    Full-time
    Senior Level

AI generated summary

  • You need a degree, people management experience, local language proficiency, data-driven decision-making skills, production and supply chain knowledge, Lean/Six Sigma experience, and MS Office proficiency.
  • You will manage Area Managers, lead operational teams, analyze performance, collaborate with support teams, and implement initiatives to enhance operational excellence.

Requirements

  • A degree (Bachelor, Master)
  • Relevant experience in people and stakeholder management
  • Advanced proficiency in the local language
  • Relevant experience in using data or anecdotal evidence to influence business decisions
  • Relevant experience in key areas of production and supply chains
  • Experience in Lean, Six Sigma and Kaizen techniques
  • Experience in a similar logistical working environment
  • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Responsibilities

  • Manage and develop a team of Area Managers
  • Lead operational teams on a shift, deal with issues, and positively impact site performance
  • Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
  • Work closely with other support teams, including HR, Finance, Health and Safety, and Security
  • Design and deliver initiatives across the sites to improve operational performance

FAQs

What is the main responsibility of the Operations Manager at Amazon?

The main responsibility of the Operations Manager is to manage and develop a team of Area Managers, lead operational teams, and drive operational excellence to ensure efficient fulfilment and dispatch of orders.

What qualifications are required for the Operations Manager position?

A degree (Bachelor or Master), relevant experience in people and stakeholder management, advanced proficiency in the local language, and experience in using data to influence business decisions are required.

What are the preferred qualifications for this role?

Preferred qualifications include experience in Lean, Six Sigma, and Kaizen techniques, experience in a similar logistical working environment, and relevant experience working with the MS Office suite (Word, Excel, Outlook).

What does a typical day look like for an Operations Manager?

A typical day involves leading shifts, conducting meetings with various teams, analyzing performance metrics, preparing for demand fluctuations, and mentoring and coaching team members.

What kind of team will the Operations Manager lead?

The Operations Manager will lead a team of Area Managers and operational teams, focusing on performance improvement and operational excellence.

Is heavy lifting required in this role?

While the role involves managing heavy item operations, the Operations Manager primarily focuses on leadership, team management, and operational strategy rather than physical labor.

Is experience in logistics necessary for this position?

Experience in a similar logistical working environment is preferred but not mandatory for applying.

What specific operations will the AMXL team focus on?

The AMXL team focuses on managing heavy items, including their supply chain fulfilment, delivery, assembly, installation, and returns with a high level of customer care.

What are the working hours for this position?

Most team members work during the day; however, those in delivery stations may have some night shifts.

Does Amazon promote diversity in its hiring process?

Yes, Amazon is an equal opportunities employer and emphasizes the importance of employing a diverse workforce as a key to their success.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.