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Operations Manager (Courier), Delivery - EMEA

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Uber

25d ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
    Business, Operations & Strategy
  • Amsterdam

AI generated summary

  • You need 3+ years in compliance or operations, strong execution and attention to detail, proactive problem-solving, effective communication skills, stakeholder management experience, and data analysis proficiency. SQL is a plus.
  • You will lead courier onboarding, optimize processes, ensure compliance, coordinate product rollouts, drive improvements, and collaborate with teams to enhance the courier access experience.

Requirements

  • 3+ years of experience in compliance, access management, business operations, or a product-driven role.
  • Strong execution skills with a meticulous attention to detail.
  • Hands-on approach and readiness to tackle challenges independently.
  • A proactive mindset with a passion for resolving complex operational issues.
  • Ability to communicate effectively with cross-functional teams and ensure alignment on project goals.
  • Proven experience in stakeholder management across diverse, cross-functional, and global teams.
  • Proficiency in data analysis and the ability to communicate complex setups to various audiences, including senior leadership.
  • SQL skills are a strong advantage.

Responsibilities

  • Lead courier onboarding strategies to ensure smooth platform access, compliance, and operational efficiency.
  • Coordinate cross-functional product rollouts, managing the implementation and adoption across multiple markets.
  • Optimize courier onboarding processes in collaboration with local teams, balancing compliance and efficiency.
  • Oversee compliance standards and stakeholder management, ensuring alignment across operations, product, legal, and engineering teams.
  • Implement process improvements to scale access management and identify areas for enhanced efficiency.
  • Develop strategic plans to monitor and evaluate program effectiveness, prioritizing projects with high business impact.
  • Drive innovation by collaborating with product and regional teams to align on goals and continuously enhance the access experience for couriers.

FAQs

What is the main focus of the Operations Manager (Courier) role at Uber?

The main focus of the Operations Manager (Courier) role is to optimize courier onboarding, ensure regulatory compliance, and enhance platform accessibility across various markets.

What qualifications are required for this position?

The required qualifications include 3+ years of experience in compliance, access management, business operations, or a product-driven role, strong execution skills with attention to detail, and a proactive mindset for resolving complex issues.

What preferred skills could give candidates an advantage?

Preferred skills that could give candidates an advantage include proven experience in stakeholder management, proficiency in data analysis, and SQL skills.

What kind of work environment can I expect in this role?

The work environment for this role is collaborative, involving cross-functional teams and a hands-on approach to addressing operational challenges.

What benefits does Uber offer to employees?

Uber offers benefits designed to enhance quality of life, including robust health coverage, wellness programs, and Uber credits.

How will the Operations Manager collaborate with other teams?

The Operations Manager will collaborate with local teams, as well as product, legal, and engineering teams to ensure compliance standards and alignment on project goals.

Is there an opportunity for innovation in this role?

Yes, there is a strong emphasis on driving innovation by collaborating with product and regional teams to continuously enhance the access experience for couriers.

What impact does this role have on business growth?

This role is crucial in supporting business growth through the optimization of courier onboarding and ensuring operational processes are efficient and compliant.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness