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Outpatient Receptionist

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NHS Scotland

3d ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must be friendly, confident with the public and computers, handle calls, work under pressure, and be flexible for a part-time role covering staff absences.
  • You will handle patient inquiries, manage appointments, ensure accurate data entry, and assist with application processes via Jobtrain while providing excellent customer service in a busy setting.

Requirements

  • Applications are invited for this exciting role within the Outpatient Department at Caithness General Hospital.
  • If you are friendly, enthusiastic, conscientious and flexible, we would like to hear from you.
  • Applicants must be confident working with the public, using computers, handling telephone call/enquiries and working under pressure.
  • This is a part-time permanent post of 19.73 hours per week, to be worked Wednesday to Friday in accordance with service requirements, however you will also be expected to work additional hours on a regular basis to cover staff absences in other areas within the department.

Responsibilities

  • Informal enquiries would be welcomed by Isabel More, Medical Records Manager, Tel: 01955 880371/email: Isabel.more@nhs.scot
  • Recruitment team can be contacted by e-mailing
  • You should apply for this post by completing the application process on Jobtrain.
  • DO NOT upload a CV as this will not be used for short listing purposes
  • Posts close at midnight on the indicated date
  • For help to complete an application on Job Train please follow this link:
  • To view our accessibility statement, please follow this link:
  • Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
  • Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
  • Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues
  • We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
  • Once you have submitted your application form you will be unable to make any amendments
  • Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland

FAQs

What is the job title for this position?

The job title is Outpatient Receptionist.

Where is the job located?

The job is located at Caithness General Hospital.

What are the working hours for this part-time position?

The working hours are 19.73 hours per week, specifically from Wednesday to Friday, with the possibility of additional hours to cover staff absences.

Is this a permanent position?

Yes, this is a part-time permanent position.

Who can I contact for informal enquiries about the position?

You can contact Isabel More, the Medical Records Manager, at Tel: 01955 880371 or email: Isabel.more@nhs.scot.

Is experience working with the public required for this role?

Yes, applicants must be confident working with the public.

Will I need to use a computer in this job?

Yes, applicants must be comfortable using computers.

Does this role face any eligibility restrictions for sponsorship?

Yes, this role does not meet the eligibility criteria for a Certificate of Sponsorship, and NHS Highland is unable to provide this.

Should I submit a CV with my application?

No, you should not upload a CV as it will not be used for shortlisting purposes.

How can I apply for this position?

You should apply for this post by completing the application process on Jobtrain.

What should I do if I experience issues with the Jobtrain system?

You can contact the Jobtrain Candidate Support Hub for advice and support with any system issues.

Will NHS Highland reduce the working hours for this position?

Yes, NHS Scotland is reducing the full-time working week from 37.5 to 37 hours per week starting 1 April 2024, which will apply pro rata to part-time staff.

How should I check for updates on my application?

You should check your e-mail regularly (including junk folders) and your Jobtrain account for updates.

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NHS Scotland

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

Their mission is to provide healthcare services that are accessible to all residents of Scotland, promoting health and wellbeing while delivering high-quality care. Their purpose encompasses delivering comprehensive healthcare services, from primary care to specialized treatments, with a focus on improving health outcomes and ensuring equitable access to healthcare for all Scottish residents. They also emphasize public health initiatives and disease prevention strategies to enhance the overall health of the population.