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Outpatient Services Operational Manager

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East Kent Hospitals University NHS Foundation Trust

10d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • Canterbury

AI generated summary

  • You will support operational delivery, lead transformational change, manage teams, enhance patient experience, and ensure service improvements.
  • You will support operational delivery, lead transformational change, enhance patient experience, manage teams, and oversee service improvements in Outpatient Services.

Requirements

  • - Support the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient Services
  • - Lead transformational change within specialised areas of the Outpatient Department including Health Records, Access to Records (legal requests), Reception and the Patient Service Centre
  • - Assist in the patients’ journey within the Outpatient Service from booking the appointment to retrieving the health care record for the appointment and booking them in at reception for the appointment
  • - Listen to patient and staff feedback to deliver an excellent outpatient experience
  • - Support the Outpatient Service Manager for the Service in their charge with an overview of the day to day and future planning for service improvements and transformational change
  • - Responsible for the management, development and empowerment of the teams within the service
  • - Applications for this role should be written by the applicant
  • - Use of artificial intelligence (AI) programmes may result in application rejection due to the importance of this document in the assessment process
  • - Applicants may seek appropriate support with applications for declared disabilities

Responsibilities

  • To support the Outpatient Service Manager in the operational delivery and clinical governance of the administration side of the Outpatient Services.
  • The role includes leading transformational change within one of our specialised areas of the Outpatient Department which includes Health Records, Access to Records (legal requests), Reception and the Patient Service Centre.
  • To assist in the patients’ journey within the Outpatient Service from booking the appointment, to retrieving the health care record for the appointment and booking them in at reception for the appointment, whilst listening to patient and staff feedback to deliver an excellent outpatient experience.
  • To support the Outpatient Service Manager for the Service in their charge with an overview of the day to day and future planning for service improvements and transformational change.
  • As well as being responsible for the management, development and empowerment of the teams within the service.

FAQs

What are the main responsibilities of the Outpatient Services Operational Manager?

The main responsibilities include supporting the Outpatient Service Manager in operational delivery and clinical governance, leading transformational change within specialized areas of the Outpatient Department, managing health records and patient services, and enhancing the overall outpatient experience by addressing feedback from patients and staff.

Is experience in healthcare administration required for this role?

Yes, experience in healthcare administration is highly beneficial as the role involves overseeing the administration side of outpatient services.

Who will I be working closely with in this position?

You will be working closely with the Outpatient Service Manager, as well as managing and developing teams within the Outpatient Services.

What kind of transformational changes can I expect to lead?

You can expect to lead changes related to health records management, access to records, and enhancements in the reception and Patient Service Centre processes to improve the patient journey.

How does the organization support staff training and development?

The organization places a strong emphasis on staff training and development, offering various programs and benefits to support the continuous growth of its employees.

What is the patient population served by the hospital trust?

The hospital trust serves a local population of around 700,000 and provides specialist services for Kent and Medway.

Can I contact someone for further inquiries about the role?

Yes, you can contact Tara Fuller, the Service Manager, at tara.fuller@nhs.net for further details or informal visits.

Are applications accepted if written by AI programs?

No, applications must be written by the applicant personally. Use of AI programs for application documents may result in rejection.

What kind of work culture does the organization promote?

The organization promotes a positive working culture that benefits both staff and patients, focusing on safe patient care and employee well-being.

Is there support available for applicants with disabilities?

Yes, applicants with disabilities are encouraged to seek appropriate support when writing their applications.

East Kent Hospitals University NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

East Kent Hospitals University NHS Foundation Trust delivers a range of healthcare services across hospitals in East Kent, including emergency care, elective surgeries, and specialized medical treatments. Their mission is to provide excellent, compassionate care to improve the health and well-being of the community. They aim to ensure that patients receive high-quality, effective treatment and support in a safe and caring environment.