FAQs
What is the primary role of the Outsourcing Oversight Leader?
The primary role of the Outsourcing Oversight Leader is to uphold and evolve Western Union’s enterprise outsourcing oversight framework, ensuring that all outsourcing services meet operational and regulatory standards.
What are the main responsibilities of this position?
The main responsibilities include maintaining service level agreements, operating as the first line of defense for internal clients, resolving performance issues with service providers, evolving monthly scorecards, and collaborating with the Vendor Management Office.
What are the requirements for this job?
Candidates should have 5+ years of experience in business or industry roles, with at least 3 years in a management position. A postgraduate degree is preferred, along with in-depth knowledge of financial services, regulatory compliance, and third-party management.
What specific experiences are advantageous for this role?
Experience in Operational Resilience, Financial Crime, Change Management, or Audit/Risk Management is advantageous for this role.
How is performance monitored in this position?
Performance is monitored through the development of monthly KPI scorecard reports for intragroup services and by responding to audit and regulatory requests.
What type of work environment can I expect?
The role is categorized as Hybrid, allowing employees to divide their time between working from home and working from the office, with the expectation to be in the office a minimum of three days a week.
What are the benefits offered for this position in Dubai?
Benefits in Dubai include 25 days of annual leave, life and medical cover, accident and life insurance, and access to development platforms.
Is there room for professional development?
Yes, employees are supported in achieving their professional aspirations, with plenty of opportunities to learn new skills and build a career.
How does Western Union approach diversity and inclusion?
Western Union is committed to providing an inclusive culture that celebrates unique backgrounds and perspectives while reflecting the communities they serve. They do not discriminate based on various factors and provide accommodations during the recruitment process for applicants with disabilities.