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Outsourcing Oversight Leader - Dubai, UAE

  • Job
    Full-time
    Senior Level
  • Government & Politics
    Business, Operations & Strategy
  • Dubai
  • 20d left

AI generated summary

  • You should have 5+ years in business roles, 3+ in management, strong financial services knowledge, contract negotiation skills, and experience in process improvement and stakeholder relations.
  • You will ensure service level agreements are met, manage performance issues, evolve scorecards, provide KPI reports, support technical issues, respond to audits, and train stakeholders.

Requirements

  • 5+ years of experience in business or industry roles, with at least 3 years in a management position.
  • Postgraduate degree preferred.
  • In-depth knowledge of financial services, regulatory compliance, and third-party management. Experience in Operational Resilience, Financial Crime, Change Management, or Audit/Risk Management is an advantage.
  • Proven track record in driving process improvement and operational efficiencies while ensuring high levels of stakeholder satisfaction.
  • Strong ability to prioritize tasks, meet deadlines, and adapt to changing priorities.
  • Demonstrated expertise as an SME, with experience partnering across 2nd and 3rd lines of defense.
  • Strong contract negotiation skills and proven ability to build relationships across all levels of the organization.

Responsibilities

  • Maintain service level agreements to ensure consistency in intragroup service processes.
  • Operate as “first line of defense” for internal clients with respect to Service Providers’ performance
  • Engage service providers in respect of resolution of issues where KPIs fall outside expected standards of performance.
  • Evolve monthly scorecards in line with business requirements
  • Provide monthly KPI scorecard reports for intragroup services, ensuring timely delivery to internal clients.
  • Support the Outsourcing Oversight Reporting & Analytics Analyst by resolving technical issues with reporting tools.
  • Respond to audit and regulatory requests by maintaining up-to-date SLAs and scorecard reports.
  • Collaborate with the Vendor Management Office to oversee the third-party lifecycle, from onboarding to ongoing monitoring and termination.
  • Develop strong relationships with internal and external stakeholders, acting as a Subject Matter Expert (SME) for the outsourcing oversight framework.
  • Leverage knowledge of procedural governance and change management to support organizational changes.
  • Provide intragroup outsourcing training and education for stakeholders.

FAQs

What is the primary role of the Outsourcing Oversight Leader?

The primary role of the Outsourcing Oversight Leader is to uphold and evolve Western Union’s enterprise outsourcing oversight framework, ensuring that all outsourcing services meet operational and regulatory standards.

What are the main responsibilities of this position?

The main responsibilities include maintaining service level agreements, operating as the first line of defense for internal clients, resolving performance issues with service providers, evolving monthly scorecards, and collaborating with the Vendor Management Office.

What are the requirements for this job?

Candidates should have 5+ years of experience in business or industry roles, with at least 3 years in a management position. A postgraduate degree is preferred, along with in-depth knowledge of financial services, regulatory compliance, and third-party management.

What specific experiences are advantageous for this role?

Experience in Operational Resilience, Financial Crime, Change Management, or Audit/Risk Management is advantageous for this role.

How is performance monitored in this position?

Performance is monitored through the development of monthly KPI scorecard reports for intragroup services and by responding to audit and regulatory requests.

What type of work environment can I expect?

The role is categorized as Hybrid, allowing employees to divide their time between working from home and working from the office, with the expectation to be in the office a minimum of three days a week.

What are the benefits offered for this position in Dubai?

Benefits in Dubai include 25 days of annual leave, life and medical cover, accident and life insurance, and access to development platforms.

Is there room for professional development?

Yes, employees are supported in achieving their professional aspirations, with plenty of opportunities to learn new skills and build a career.

How does Western Union approach diversity and inclusion?

Western Union is committed to providing an inclusive culture that celebrates unique backgrounds and perspectives while reflecting the communities they serve. They do not discriminate based on various factors and provide accommodations during the recruitment process for applicants with disabilities.

Finance
Industry
5001-10,000
Employees
1851
Founded Year

Mission & Purpose

Western Union is a global financial services company that provides money transfer and payment solutions. They facilitate international and domestic transfers, enabling individuals and businesses to send and receive money quickly and securely across borders. The company's ultimate mission is to connect people and businesses worldwide by offering reliable and accessible financial services. Their purpose is to make financial transactions seamless and efficient, supporting global economic integration and empowering individuals to manage their financial needs with ease.