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Part-time Customer Service Agent For Digital Education and Coaching Business

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LTVplus

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Philippines
    Remote

AI generated summary

  • You should have 2+ years in customer service, be proficient in HelpScout, ADA Chat, Stripe, Slack, and WordPress, possess sharp decision-making skills, and thrive in dynamic environments.
  • You will handle customer inquiries, concerns, payments, and refunds for a fast-paced affiliate marketing campaign, requiring quick thinking and adaptability in a dynamic environment.

Requirements

  • You have over 2 years of experience in customer service and a passion for delivering exceptional support.
  • You're proficient in using tools like HelpScout, ADA Chat, Stripe, Slack, and WordPress, and able to manage multiple tasks seamlessly while staying organized and efficient.
  • You pay close attention to detail and possess sharp decisionmaking skills, solving problems quickly and effectively.
  • Adaptability is your strength—you thrive in dynamic environments and handle diverse customer needs with positivity and professionalism.
  • A quick learner who embraces challenges, you excel in fastpaced settings while maintaining focus on customer satisfaction.
  • Proficiency with platforms like HelpScout, ADA Chat, Stripe, Slack, and WordPress are a major advantage.
  • A reliable computer and a highspeed internet connection to manage customer inquiries smoothly.
  • A quiet, organized workspace that enables professional and efficient communication.

Responsibilities

  • First-level customer service for a US-based client, a fast-paced campaign in affiliate marketing.
  • Addressing customer inquiries, concerns, payments, and refunds among others.
  • Must be able to adapt to a very fast-paced environment.
  • Superb comprehension skills and the ability to think on their feet.

FAQs

What is the employment type for this position?

The employment type for this position is part-time.

What experience is required for this role?

Candidates should have over 2 years of experience in customer service.

What tools should I be proficient in for this job?

Proficiency in tools like HelpScout, ADA Chat, Stripe, Slack, and WordPress is required.

Where is the job location?

The job location is in the Philippines, specifically in Metro Manila/Makati.

What will my main responsibilities be as a Customer Service Agent?

Your main responsibilities will include first-level customer service for a US-based client, addressing customer inquiries, concerns, payments, and refunds.

Is experience in affiliate marketing necessary?

While experience in affiliate marketing is not explicitly required, the role involves working with a fast-paced campaign in this sector.

Is training provided for this position?

The job description does not specify training, so prior experience and proficiency in the required tools are necessary to hit the ground running.

What kind of work environment is expected for this job?

A quiet, organized workspace that enables professional and efficient communication is expected.

Will I need a reliable computer and internet connection for this role?

Yes, a reliable computer and a high-speed internet connection are required to manage customer inquiries smoothly.

How does the company embrace flexibility?

LTVplus is a remote-first company that embraces flexibility and diversity, allowing team members to work from various locations around the globe.

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LTVplus

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.