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Part-time Customer Service Representative for an Home-Space Decor Company

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LTVplus

10d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Business, Operations & Strategy
  • Manila
    Remote

AI generated summary

  • You must have strong attention to detail, excellent communication skills, time management proficiency, critical thinking abilities, and experience with Microsoft Excel. A degree or equivalent work experience is needed.
  • You will collaborate with teams, manage orders, respond to customer inquiries, perform manual entry, handle calls, ensure accurate tracking, and maintain communication on project timelines.

Requirements

  • Exceptional attention to detail with outstanding organizational abilities.
  • Strong individual contributor capable of working autonomously and collaboratively within a team environment.
  • Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders.
  • Proficiency in time management, with the capability to prioritize tasks effectively in a fastpaced setting.
  • Superior critical thinking and problemsolving skills to address challenges efficiently.
  • Flexibility to adapt to changes and challenges in a dynamic eCommerce environment.
  • Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes.
  • College degree or equivalent work experience.
  • At least two years of relevant work experience in areas such as business management, customer service, organization, or cataloging preferred.
  • Excellent interpersonal skills, with the ability to communicate effectively across various levels of the organization and with external stakeholders.
  • Proficiency in time management, with the capability to prioritize tasks effectively in a fastpaced setting.
  • Superior critical thinking and problemsolving skills to address challenges efficiently.
  • Flexibility to adapt to changes and challenges in a dynamic eCommerce environment.
  • Proficient in Microsoft Office Suite, particularly Excel, for data analysis and reporting purposes.

Responsibilities

  • Collaborate closely with the Business Operations and Relationship Manager to uphold our quality standards and meet service level agreements throughout the order processing, production, and shipping stages.
  • Work alongside the merchandising and design teams to assist in cataloging requirements, ensuring accurate representation of our product offerings.
  • Proactively follow up on late or nearing late orders, taking appropriate actions to resolve any issues promptly.
  • Manage retailer portals and respond to customer inquiries, providing exceptional support and assistance as needed.
  • Perform manual order entry tasks accurately and efficiently.
  • Address customer and account emails in a timely and professional manner.
  • Manage the eCommerce phone line, handling incoming queries and providing assistance as required.
  • Ensure accurate tracking and invoicing information is transmitted to our accounts department for billing purposes.
  • Maintain effective communication with team members regarding project needs and timelines.
  • Undertake any other related duties as assigned by the team.

FAQs

Is this a remote job?

Yes, this position is remote-first, allowing flexibility in your work environment.

What are the working hours for this part-time position?

The specific working hours will be discussed during the interview process, but it will be part-time and flexible.

What qualifications are required for this role?

A college degree or equivalent work experience is required, along with at least two years of relevant experience in business management, customer service, organization, or cataloging.

What skills are essential for this role?

Essential skills include exceptional attention to detail, excellent interpersonal and communication abilities, proficiency in time management, problem-solving skills, flexibility in adapting to dynamic environments, and proficiency in Microsoft Office Suite, particularly Excel.

Will I be working alone or as part of a team?

You will be expected to work both autonomously and collaboratively within a team environment.

Is there any training provided for new hires?

Yes, training will be provided to ensure you are equipped to fulfill your duties effectively.

What type of customer inquiries will I be handling?

You will be managing retailer portals, responding to customer inquiries via email, and handling incoming queries on the eCommerce phone line.

How can I apply for this position?

Interested candidates should submit their applications through the specified channels outlined in the job posting.

What is the company culture like at LTVplus?

LTVplus values diversity and flexibility, focusing on delivering outstanding customer experiences in a supportive and dynamic work environment.

Will I need to perform manual order entry tasks?

Yes, you will be responsible for performing manual order entry tasks accurately and efficiently as part of your duties.

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LTVplus

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.