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Partner Operations Analyst

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RingCentral

Jan 15

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You need 1 year in sales operations or consulting, strong analytical and communication skills, partner management experience, project management knowledge, and flexibility for night shifts and hybrid work.
  • You will analyze data, create reports and dashboards, drive project status, enhance processes, support sales initiatives, and manage partner operations to improve efficiency and maximize opportunities.

Requirements

  • 1 year experience in any Sales operations, business process design and/or consulting experience
  • Strong analytical, organization, problem-solving and follow-through skills
  • Excellent communication skills
  • Experience in Partner Management. Strong understanding of channel processes, ideally with experience or a background in partner management.
  • Analytical skills. Strong analytical, organization, problem-solving and follow-through skills. Ability to work on large databases and synthesize them into useful reports and dashboards. Ability to assemble, interpret and apply critical thinking to data to help counsel decisions.
  • Tools Experience. Expertise in Google Suite (Sheets, Forms, other integrations) and Microsoft Suite (Word, Excel, Powerpoint)
  • Communication and Collaboration. Excellent oral and written communication skills including listening and presentation skills. Ability to motivate change and influence individuals at all levels of the organization. Ability to think and influence both at the strategic and execution level.
  • Organization and Multi-tasking. Ability to efficiently prioritize multiple tasks, projects, and target dates simultaneously.
  • Project Management Skills. Experience documenting processes using project management methodologies.
  • Willing to work on night shift and/or shifting schedules (US Hours).
  • Willing to work on a hybrid setup (10-11 days in office per month, Cubao or Ortigas).

Responsibilities

  • We are looking to hire an exceptional Partner Operations Analyst who can work effectively in a rapidly expanding work environment.
  • The successful candidate will work across multiple departments to support sales segment leaders and representatives by providing process initiatives and insights that can be used in forming a sales strategy.
  • This analyst will start primarily crafting structured operational processes, management reports and business dashboards, monitor daily sales operations, and assess periodical performance.
  • Periodical Operations Performance Monitoring. Dashboard, reports, and metrics monitoring.
  • Actively Drive Project Status. Reporting and Detailed assessment on key steps: Issue identification, problem statement, process flows, gap analysis, solution recommendations, and risk management.
  • Cross-Functional Partnership. Facilitate meetings and project work across multiple locations including global offices whilst establishing relationships, prioritizing tasks, driving project achievements from project concept to closure.
  • With enough understanding of the business operations, an analyst will collaborate with leaders across different departments to improve existing dashboards and reports, provide analytics of data, build new management tools, identify improvement opportunities, and recommend decisions on key operational concerns.
  • Project Management and Analysis. This role requires strong database manipulation and analytical skills, project management skills, and the ability to undertake projects with multi-functional teams.
  • Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.
  • The analyst will support Partner sales initiatives through the identification of opportunities, creation of project plans, database modeling, interpretation of analysis, recommendation, implementation, and measuring and monitoring results.
  • Handling Channel Ops Cases. Partner account updates, manage distribution of leads, and enhance existing processes.

FAQs

What is the role of a Partner Operations Analyst at Acquire BPO?

The Partner Operations Analyst supports sales segment leaders by providing process initiatives, insights for sales strategy, crafting operational processes, management reports, business dashboards, and monitoring daily sales operations.

What qualifications are required for this position?

Candidates should have at least 1 year of experience in sales operations, business process design, or consulting, along with strong analytical, organizational, and problem-solving skills, as well as excellent communication abilities.

Is experience in partner management necessary for this job?

While not mandatory, experience in partner management and a strong understanding of channel processes are desired qualifications for this role.

What tools and software should candidates be proficient in?

Candidates should have expertise in Google Suite (Sheets, Forms) and Microsoft Suite (Word, Excel, PowerPoint).

What are the working hours for this role?

The role requires candidates to be willing to work night shifts and/or shifting schedules aligned with US hours.

What is the work setup for this position?

The position operates in a hybrid setup, requiring employees to work in the office 10-11 days per month in Cubao or Ortigas.

What benefits are offered to employees in this role?

Employees enjoy a comprehensive HMO package (medical and dental), paid time off, paid sick leave, quarterly performance bonuses, and wellness programs.

Does Acquire BPO value diversity in the workplace?

Yes, Acquire BPO is an equal-opportunity employer that values diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What opportunities for career growth does Acquire BPO offer?

Acquire BPO offers excellent career development programs along with competitive compensation and benefits packages.

Are there specific project management skills required for this role?

Yes, candidates should have experience documenting processes using project management methodologies and possess project management skills to support multi-functional teams.

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RingCentral

A leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center.

Technology
Industry
5001-10,000
Employees
1999
Founded Year

Mission & Purpose

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.