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Passenger Service Agent (Full-Time) $14.00/hr

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Menzies Aviation

25d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Melbourne

AI generated summary

  • You must be 18+, have a valid Driver’s License, speak/read/write English, pass a drug test, work flexible shifts, endure all weather, and lift up to 70 lbs.
  • You will assist passengers at check-in and gate areas, verify documents, assign seats, manage boarding, and provide flight information while ensuring compliance with regulations and maintaining communication.

Requirements

  • Must be at least 18 years of age.
  • Posses/maintain a valid Driver’s License and other FAA required identification/seals.
  • Must be able to speak, read, and write in English.
  • Must pass pre-employment drug test.
  • Must be available and flexible to work variable shifts including, weekends and holidays.
  • Work is done indoors and outdoors – must be comfortable working in all weather conditions.
  • Able to continuously lift, push and pull up to 70 lbs.

Responsibilities

  • As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
  • Comply with the Location’s attendance/tardiness standards.
  • Computerized check-in of passengers for international and domestic travel.
  • Designate seat assignments.
  • Verify documentation for international and domestic flights.
  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
  • Verify ticket and seat reservations.
  • Match manifest to on-board count.
  • Assist with various governmental agency requirements.
  • Connect and disconnect Jetway/stairs as necessary.
  • Announce arrivals and departures as necessary.
  • Assists with baggage tagging and baggage claim reports.
  • Maintain current knowledge of all flight times during shift.
  • Provide information to customers.
  • Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

FAQs

What is the starting pay for the Passenger Service Agent position?

The starting pay for the Passenger Service Agent position is $14.00 per hour.

What are the primary responsibilities of a Passenger Service Agent?

The primary responsibilities include assisting passengers at ticket counters and gate areas, verifying documentation, making announcements, assigning seats, and managing baggage claims.

What are the essential qualifications needed for this job?

Candidates must be at least 18 years old, possess a valid Driver’s License, be able to speak, read, and write in English, pass a pre-employment drug test, and be flexible to work variable shifts.

Is experience required to apply for the Passenger Service Agent position?

No specific prior experience is mentioned in the job description, but the essential skills and qualifications must be met.

Are employees required to work weekends and holidays?

Yes, employees must be available and flexible to work variable shifts, including weekends and holidays.

What physical abilities are required for this position?

Applicants must be able to continuously lift, push, and pull up to 70 lbs and be comfortable working in all weather conditions.

Where does the Passenger Service Agent work?

The work is done both indoors and outdoors at the airport.

Is a drug test required for employment?

Yes, candidates must pass a pre-employment drug test.

What languages must applicants be able to speak?

Applicants must be able to speak, read, and write in English.

What type of training will be provided for new employees?

The job description does not specify the training process, but new employees will likely receive training related to passenger check-in procedures, baggage handling, and customer service protocols.

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Menzies Aviation

People. Passion. Pride. Since 1833.

Defence & Aerospace
Industry
10,001+
Employees
1833
Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.