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Passenger Service Manager - Frontier Airlines

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  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Denver

Requirements

  • Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures - Required
  • Must be at least 18 years of age
  • Must pass pre-employment drug screen
  • Must have current valid US driver’s license
  • Ability to proficiently read, write and speak English
  • Excellent communication skills
  • Must have a positive, can-do, upbeat personality
  • Able to remain calm under pressure
  • Must excel in time management skills and require minimal supervision
  • Able to stand for long periods of time at the ticket counter and gate check-in areas
  • Must be comfortable lifting 70lbs
  • Must pass FBI background check and obtain US Customs seal
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Management experience in the Airport Ground Handling business
  • Advanced Computer Skills Required
  • Previous management experience and a demonstrable track record of passenger services success
  • A proven track record in managing a business unit
  • Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
  • Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances

Responsibilities

  • Full accountability to the Passenger Service Manager for Health & Safety issues, operational and financial performance of their shift
  • Planning resource allocation in each business unit for their shift
  • Routine liaison with customer representatives
  • Liaison with internal and external customers and agencies
  • Producing routine reports
  • Support the development of business units with accurate and timely project work
  • Ensuring compliance with all internal and external operational and administrative requirements
  • Perform as a mentor to other employees
  • Required to attend the mandatory training imposed by the Company and Airlines as per job role
  • Provide training to employees in accordance with Company and Airline standards

FAQs

What is the salary range for the Passenger Service Manager position?

The salary for the Passenger Service Manager position ranges from $90,000 to $110,000, commensurate with experience.

Where is the job located?

The job is located at Denver International Airport.

What qualifications are required for this role?

Candidates must possess 3-5 years of aviation industry experience, sound knowledge of passenger operations and procedures, and management experience in the Airport Ground Handling business.

Is prior management experience necessary?

Yes, previous management experience and a demonstrable track record of passenger services success are required.

What physical requirements does this job entail?

The role involves frequently standing, walking, and lifting passenger bags up to 70 lbs, which may require bending and stooping.

Are employees required to work weekends and holidays?

Yes, candidates must be available and flexible to work variable shifts, including weekends and holidays.

What benefits does this position offer?

Benefits include health, dental, and vision insurance, 401K, paid vacation, paid training, and Frontier flight benefits.

Is there a requirement to pass a background check?

Yes, candidates must pass an FBI background check and obtain a US Customs seal.

What kind of training will be provided for this role?

Employees will receive full support and training throughout their career journey, including mandatory training imposed by the company and airlines as per the job role.

Will uniforms be provided for this position?

Yes, a Menzies Aviation uniform, including a long coat, will be provided.

People. Passion. Pride. Since 1833.

Defence & Aerospace
Industry
10,001+
Employees
1833
Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.

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