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Patient Accounts Spec I

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Orlando Health

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma or GED, complete team member development within 6 months, have basic Microsoft skills, and at least 1 year of customer service with 6 months in collections.
  • You will assess payment abilities, resolve billing issues, manage patient correspondence, follow up on accounts, correct errors, and assist with departmental projects while maintaining compliance and attendance.

Requirements

  • High School diploma or GED required.
  • Must complete Orlando Health team member development within 6 months of hire date
  • Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint)
  • Minimum of one (1) year experience in customer service to include a minimum of six (6) months collection experience.

Responsibilities

  • Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care
  • Resolves bill holds by correcting issues that prevent a claim from being billed
  • Receives, documents, and responds to all patient correspondence in a prompt and courteous manner
  • Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission
  • Communicates with payers and/or patients to resolve anticipated issues
  • Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed
  • Responsible for account follow-up for all assigned accounts
  • Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers
  • Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
  • Maintains compliance with all Orlando Health policies and procedures
  • Participates in departmental meetings
  • Performs other duties as assigned

FAQs

What is the primary responsibility of a Patient Accounts Specialist I?

The primary responsibility is to accurately bill patient accounts, ensure timely submission and reimbursement from third-party payers and patients, maintain proper account documentation, and pursue follow-up efforts on aged accounts.

Is there an education requirement for this position?

Yes, a High School diploma or GED is required.

How soon after being hired do benefits begin?

Benefits begin on day one of employment.

What type of experience is required for this job?

A minimum of one (1) year of experience in customer service, including at least six (6) months of collection experience, is required.

Are there opportunities for career growth and education?

Yes, Orlando Health offers career-growing FREE education programs to support your development.

What software skills are necessary for this role?

Basic knowledge of Microsoft applications, including Outlook, Word, Excel, and PowerPoint, is required.

Is any certification necessary for this position?

No specific licensure or certification is required for this position.

What is the work environment like for a Patient Accounts Specialist I?

The work environment involves regular interactions with patients and payers, maintaining account records, and addressing billing issues, all while adhering to Orlando Health policies and standards.

How is attendance monitored for this position?

Regular, punctual attendance is maintained in accordance with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.

Will training be provided for new hires?

Yes, new hires must complete Orlando Health team member development within six months of their hire date.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.