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Platform Experience New Associate - GTNS - Arabic (CL 13)

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Accenture

Oct 30, 2023

Applications are closed

  • Job
    Full-time
    Entry Level
  • Media & Journalism
  • Dublin

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Requirements

  • Minimum 6 months on Trust and Safety experience required, including minimum 6 months experience in the use of the Aster tool
  • Attain 95% Quality score, productivity targets, attendance targets, monthly for the 3 months preceding this role
  • Have no Quality Comprehension errors in the quality score for the 3 months preceding this role
  • Qualifications:
  • EU Citizen or Stamp 4/Stamp 1G visa only to apply (No sponsorship)
  • 1-2 years experience in a professional work environment (Recent graduates welcome). Previous content review experience welcomed
  • Excellent comprehension, communication, and Ara skills
  • Fluency in English is required also
  • High School/Leaving Cert or local equivalent level of Education
  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analysing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Enthusiastic, positive attitude with a strong willingness to learn
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness

Responsibilities

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Ability to harness and interpret complex information from multiple sources (using various client tools and dashboards)
  • Interpret content and apply relevant guidelines and policies
  • Maintain consistent and transparent review methodology
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Flexibility to move across different types of content based on the changing requirements
  • Identify key trends and issues in the content and report it to the respective team lead
  • Provide insights to support the internal content review process
  • Ability to communicate effectively and cooperate within the team environment
  • Ensure all work is performed within the agreed SLA’s
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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.

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