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Principal, Account SE

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Salesforce

27d ago

  • Job
    Full-time
    Senior & Expert Level
  • Sales & Business Development
    IT & Cybersecurity
  • New York
  • Quick Apply

AI generated summary

  • You need a B.S. in a tech field, Salesforce certifications, CRM sales engineer experience, strong communication skills, and basic programming knowledge in HTML and web technologies.
  • You will align innovative strategies to technology solutions, solve complex business problems, create and present demos, and collaborate with clients to drive consensus on Salesforce solutions.

Requirements

  • B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • Knowledge of related applications, relational database and web technology
  • Solid oral, written, presentation, collaboration and interpersonal communication skills
  • Ability to work as part of a team to solve technical problems in varied political environments
  • Salesforce Certifications
  • Previous experience as a solution/sales engineer for a CRM company or similar technology
  • Basic programming experience in HTML and other web based technologies

Responsibilities

  • A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members to drive consensus on multi-product technology solutions across the various Salesforce product lines.
  • Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.
  • Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
  • Innovation Management: Bring focus to a client's decision making process by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.
  • Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.
  • "Solutioning" is fundamental to the SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering transformational pitches based in live product demonstrations to validate. These Solutions will use all of the Salesforce technologies to address the core challenges and objectives that are uniquely identified for each customer.
  • Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives
  • Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas showing how Salesforce will accelerate their business strategies and a path to value.
  • Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions
  • Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy
  • Develop and deliver the story of the customer experience aided by Salesforce technologies
  • Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
  • Ability to travel based on territory alignment and region

FAQs

What is the primary focus of the Principal, Account SE role?

The principal focus of the role is to align innovative digital marketing strategies with technology solutions in the Healthcare and Life Sciences sectors, partnering with Account Executives to create strategic account plans and deliver customer solutions.

What qualifications are required for this position?

A B.S. in Computer Science, Software Engineering, MIS, or equivalent relevant experience is required, along with knowledge of related applications, relational databases, and web technology.

Is previous experience in a specific industry preferred?

Yes, previous experience as a solution or sales engineer for a CRM company or similar technology is preferred.

What responsibilities does a Solutions Engineer have?

Responsibilities include solving complex business problems, driving innovation, connecting experiences through software demonstrations, and recommending strategic solutions tailored to each customer's needs.

Are Salesforce certifications necessary for the role?

While not required, Salesforce certifications are preferred and can strengthen a candidate’s application.

Will the Solutions Engineer interact with customers directly?

Yes, the Solutions Engineer will actively participate in customer discussions to understand their business needs and present tailored solutions.

What kind of travel is expected for this position?

The role may require travel based on territory alignment and region, so candidates should be prepared for potential travel commitments.

What skills are essential for success in this role?

Solid oral, written, presentation, collaboration, and interpersonal communication skills are essential for success, along with the ability to work effectively as part of a team.

Is there a focus on continuing education and training?

Yes, participation in product, sales, and procedural training and certifications is expected to maintain vital knowledge for the role.

What is the compensation range for this position in New York?

The base salary hiring range for this position in New York is $168,420 to $225,260, depending on various factors such as location, level, knowledge, skills, and experience.

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Salesforce

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Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,