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Product Analyst

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American Express Global Business Travel

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • London
    Remote

AI generated summary

  • You need strong analytical skills, GDS knowledge, B2B travel experience, great communication, strategic thinking, and influencing abilities to collaborate effectively in a fast-paced environment.
  • You will coordinate the Traveler Experience team, track progress, maintain provider relationships, analyze feedback for process improvements, and manage occasional projects.

Requirements

  • A proven experience, with the ability to deliver analysis that customers value and love.
  • GDS knowledge for analysis would be greatly appreciated.
  • Familiar with Platform eco-systems online and offline.
  • Familiar with the B2B Travel world with some GDS experience.
  • An excellent communicator who can simplify, explain and present complex topics in a compelling and understandable way.
  • Technical, analytical, relationship-oriented, and a problem solver, inspired by the opportunity to collaborate with diverse teams.
  • Strong strategic perspective and ability to think through big-picture issues coupled with excellent execution to get things done in a fast-paced environment.
  • Influencing skills, including experience working within a large organization.

Responsibilities

  • Act as coordinator within the Traveler Experience team, tracking progress and supporting Product Manager from both HRG and Neo, including Readiness. This includes data tracking, score card, 180 follow up.
  • Support and maintain relationships with external provider, such as Routehappy/ATPCO or translation service providers.
  • Contribute to process improvement and organizational initiative, including participation in global projects related to Neo’s Voice of customer or Analytics. This involves analyzing feedback and data while collaborating with stakeholders to optimize processes.
  • Manage occasional projects

FAQs

What is the role of a Product Analyst at Amex GBT?

The Product Analyst will manage and support cross-team projects within the Traveler Experience crew, assisting the Product Manager and tracking progress while also contributing to process improvements and organizational initiatives.

What qualifications are needed for the Product Analyst position?

Candidates should have proven experience in delivering valuable analysis, familiarity with GDS knowledge, a background in B2B Travel, and excellent communication skills to simplify complex topics.

Are there any specific industry experiences preferred for this role?

Yes, familiarity with the B2B Travel world and some GDS experience are highly appreciated for this position.

What are the expected daily responsibilities of a Product Analyst?

Daily responsibilities include coordinating with the Traveler Experience team, managing relationships with external providers, contributing to process improvement initiatives, and occasionally managing specific projects.

What types of benefits does Amex GBT offer to its employees?

Amex GBT offers flexible benefits tailored to individual country needs, including health and welfare insurance, retirement programs, parental leave, travel perks, and access to over 20,000 courses for skill development.

Is there an emphasis on inclusion within the workplace?

Yes, Amex GBT is committed to championing inclusion across all aspects of the business and offers opportunities to connect with colleagues through global Inclusion Groups.

What skills are required to excel in this role?

Candidates should possess strong analytical skills, technical knowledge, relationship-oriented abilities, problem-solving skills, and the ability to influence others within a large organization.

Can applicants apply even if they don't meet every requirement listed?

Yes, applicants are encouraged to apply even if they do not meet every single requirement, especially if they are passionate about the mission and believe they would be a great addition to the team.

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American Express Global Business Travel

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.