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Product & Design Operations Manager

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TalkTalk

2mo ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • Salford
  • Quick Apply

AI generated summary

  • You should have experience in product/design operations, knowledge of the digital product lifecycle, and skills in process implementation, tool optimization, and cross-team collaboration.
  • You will manage product and design operations, optimize workflows, implement tools, drive process adoption, track KPIs, and foster collaboration to enhance digital experiences.

Requirements

  • Proven experience in product or design operations, ideally within a digital or tech-first organization.
  • Deep understanding of the digital product development lifecycle, from discovery to delivery.
  • Strong track record of implementing operational processes that drive efficiency, scalability, and alignment in cross-functional teams.
  • Experience in developing and optimizing tooling ecosystems across product and design teams to enable collaboration and drive productivity.
  • Familiarity with best-in-class frameworks and methodologies used by leading tech companies (e.g., Agile, Lean, Design Thinking).
  • Excellent communication skills with the ability to influence and collaborate with senior leaders, product managers, designers, and engineers.
  • Experience with digital tools like Jira, Confluence, ProductBoard, Figma, or similar platforms is a plus.
  • A passion for customer-centric design and an ability to align product and design teams to deliver exceptional digital journeys.

Responsibilities

  • Own and manage the day-to-day operations of product and design teams, ensuring smooth coordination, prioritization, and delivery of high-quality digital experiences.
  • Implement and refine operational frameworks, including agile methodologies, design sprints, and product lifecycle management, to ensure efficient execution and continuous improvement.
  • Lead the development, implementation, and optimization of tooling across product and design functions, enabling efficient collaboration, workflow automation, and enhanced productivity. This includes platforms such as Jira, Confluence, ProductBoard, and Figma.
  • Drive the adoption of best-in-class product and design processes, inspired by leading companies like Meta, Amazon, Netflix, and Google, and ensure these practices are embedded across the team.
  • Develop, standardize, and continuously improve best practice frameworks for product and design operations, ensuring scalability and consistency in approach across multiple projects.
  • Establish and track key performance indicators (KPIs) and metrics to monitor the success of operational processes and make data-driven improvements.
  • Facilitate cross-functional collaboration between product, design, engineering, and business teams to streamline workflows and optimize delivery.
  • Lead change management efforts to ensure smooth transitions when implementing new processes, tools, or frameworks.
  • Support strategic initiatives to scale and improve the overall product and design functions, aligning with broader digital transformation goals.
  • Foster a culture of collaboration, accountability, and innovation, while maintaining a focus on the customer experience.

FAQs

What is the location of the Product & Design Operations Manager position?

The position is with TalkTalk's Digital Team and supports flexible/hybrid work arrangements.

What key responsibilities does the Product & Design Operations Manager have?

The key responsibilities include operational management, implementing best practices and frameworks, facilitating cross-functional collaboration, and providing strategic support to improve product and design functions.

What experience is required for this role?

The role requires proven experience in product or design operations within a digital or tech-first organization, understanding of the digital product development lifecycle, and a strong track record of implementing operational processes.

What tools should candidates be familiar with for this position?

Candidates should have experience with digital tools such as Jira, Confluence, ProductBoard, and Figma, or similar platforms.

Is a background in specific methodologies preferred for this role?

Yes, familiarity with best-in-class frameworks and methodologies such as Agile, Lean, and Design Thinking is preferred.

What kind of culture does TalkTalk promote in the workplace?

TalkTalk promotes a culture of inclusivity, collaboration, and innovation, where diversity is valued and everyone is encouraged to be their true self.

Is there an emphasis on customer-centric design for this role?

Yes, a passion for customer-centric design and the ability to align product and design teams to deliver exceptional digital journeys is essential for this role.

How does the company approach work-life balance?

TalkTalk recognizes the importance of work-life balance and offers a dynamic workplace that embraces flexible working arrangements.

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TalkTalk

Telecommunications
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

To make TalkTalk for everyone, we need people like you. We’re on a mission to bring simple, affordable, reliable and fair connectivity, to everyone. We want to be the most recommended provider and we want our people to feel proud to work here. It’s why we’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition. To work closely with your colleagues on new ideas that will make sure every customer is a happy customer. We’ve been a challenger brand from the word go. Now we’re looking for more people who’ll help us to challenge the status quo and change things for the better. To stand for something. For our customers, for our business and for the entire industry.

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