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Product Manager (Salesforce CRM)

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Lowe's Companies, Inc.

2mo ago

  • Job
    Full-time
    Junior Level
  • Marketing
    Product
  • Charlotte

AI generated summary

  • You should have a relevant degree or equivalent experience, 2 years in management roles, CRM platform experience, agile skills, and the ability to work cross-functionally with senior leadership.
  • You will define product OKRs, own user journeys, lead agile ceremonies, prioritize features, collaborate with teams, and monitor product metrics to drive success and alignment.

Requirements

  • Bachelor's degree in business, marketing, engineering, communications, or related field (or equivalent work experience in lieu of degree).
  • 2 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing.
  • Experience working with CRM platform capabilities, including customization, integrations, automation, and reporting.
  • Experience working with sales, service, and marketing teams to define CRM solutions that drive business impact.
  • 1 year of experience in product and/or experience management.
  • Experience in an agile software environment with a strong writing ability.
  • Experience working cross-functionally in a large organization.
  • Experience working closely with senior leadership.
  • Experience translating data into quantifiable actions/deliverables.

Responsibilities

  • Builds OKRs for product scope to support product portfolio and organizational OKRs and drives alignment with business partners.
  • Owns customer/user journey for a given product/feature level. Makes decisions that impact user experience on feature usability with engineering.
  • Defines and measures customer success metrics to ensure the product scope supports the overall product OKRs.
  • Articulates how product features relate to the product vision and builds a roadmap for all partners.
  • Leads agile ceremonies and works with the team to provide clarity of expectations. Aligns necessary workstreams from team members to achieve the value of their product.
  • Prioritizes and ensures the delivery, support, and execution of a high-quality product.
  • Works with other product managers and business leaders to understand trade-offs and prioritization of features based on overall product vision. Influences feature design trade-offs to drive critical/mass adoption.
  • Works with product leadership and provides input for engineering priorities of their defined product space.
  • Participates in product marketing and uses it to drive a deep understanding of the product they own with peers and leaders.
  • Drives product plans for their defined product space and leverages data to help drive alignment.
  • Defines objectives (functional and technical) and data required for analytics needed either independently or in conjunction with business partners for their product. Defines key metrics of the product and consistently monitors the health of the product and business impact.
  • Partners with engineering teams to build tracking/monitoring systems needed to get to the data.

FAQs

What is the primary focus of the Product Manager for Salesforce CRM at Lowe’s?

The primary focus of the Product Manager is to own the vision and strategy, roadmap, and feature definition for individual products within a product group, while also managing the product backlog and prioritizing work based on customer and stakeholder needs.

What qualifications are required for this position?

Required qualifications include a Bachelor's degree in a related field or equivalent work experience, 2 years of experience in areas such as project management or product management, experience with CRM platform capabilities, and experience in an agile software environment.

Is experience with Salesforce CRM necessary for this role?

While experience with Salesforce is preferred, it is not explicitly stated as a requirement. However, familiarity with CRM platform capabilities is essential.

What does the work environment look like for this position?

Associates are required to relocate to the Charlotte region and work in a hybrid format, with in-person work required two days per week at the Charlotte Tech Hub.

What are the career growth opportunities available for a Product Manager in this role?

The role offers the opportunity to work closely with senior leadership and other product managers, providing avenues for career advancement within the product management domain and potentially into broader leadership roles.

Does Lowe's provide any specific training or certifications for this role?

The preferred qualifications include being a Certified Scrum Product Owner and having a Master’s degree in business administration, but specific training for the role is not mentioned.

What is the pay range for this position?

The pay range for the Product Manager role is $75,300.00 - $143,100.00 annually, with starting pay potentially varying based on factors such as position offered, location, education, training, and experience.

What is Lowe’s commitment to diversity and inclusion?

Lowe’s is committed to being an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, and other protected categories.

What is the main responsibility related to customer metrics in this role?

The Product Manager is responsible for defining and measuring customer success metrics to ensure that the product scope supports the overall product objectives and key results (OKRs).

What kind of teams will the Product Manager be collaborating with?

The Product Manager will work closely with sales, service, and marketing teams to define CRM solutions that drive business impact, as well as with engineering teams to build tracking and monitoring systems.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.