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Program Manager, Live Operations, Prime Video

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Amazon

6d ago

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
  • Seattle

AI generated summary

  • You need 3+ years in program management, cross-functional collaboration, digital streaming, live broadcasting, and data-driven improvements. Expect innovation, inspire teams, and focus on results.
  • You will track and drive workstreams for live event launches, ensure event operations have necessary details, influence teams, and manage technical onboarding for a seamless streaming experience.

Requirements

  • 3+ years experience in program or project management, including defining and executing against program requirements
  • 3+ years experience working cross-functionally with tech and non-tech teams
  • Experience and understanding of digital video streaming and/or digital video supply chain
  • Experience with managing projects for live broadcasting
  • Experience using data and metrics to drive improvements, implement repeatable processes and drive automation or standardization
  • Think big and has conviction
  • Exhibits high judgment
  • Has the innate ability to inspire passion in others
  • Has extremely high standards on behalf of our customers
  • Expects and requires innovation of their team
  • Thinks strategically, but stays on top of tactical execution
  • Remains positive and generates action despite setbacks
  • Results oriented

Responsibilities

  • This Program Manager will identify, track, and drive to completion the workstreams needed across multiple teams to launch a live property (i.e. Thursday Night Football, English Premier League, MLB.TV, etc.) on Prime Video.
  • This person will dive deep into the details of each live property to ensure the event operations team has the information they need to monitor every event, handle any disruptions, and mitigate any issues.
  • This individual contributor must be a leader who can influence teams to deliver a successful launch on time. This person should also be able to clearly articulate status to Executive Leadership in Amazon.
  • This Program Manager will be part of the Live Operations team that is responsible for the live infrastructure and operations for live events.
  • The Program Manager will lead and drive the technical on-boarding for live properties, event readiness ahead of each launch, and strategic initiatives key to scaling the live business.
  • The Program Manager needs to be driven and passionate to launch a live event or a live channel.
  • This person shouldn't be afraid to define processes where none exist.
  • The Program Manager needs to be able to work through multiple parallel work streams while influencing tech & product teams and clearly articulating status ahead of a successful launch.
  • The primary goal of Live Operations is to deliver a stellar streaming experience across all live events and live linear channels to Prime Video customers worldwide.
  • Customers should expect to view all live content at the highest resolution their bandwidth allows, supported by a white-glove service to resolve any technical issues.
  • The Live Operations Program Management team supports this mission by ensuring every live property is on-boarded successfully to our systems while providing internal and external operations stakeholders every detail they need to successfully monitor the event.

FAQs

What is the primary focus of the Program Manager, Live Operations role?

The primary focus is to launch exciting live sports and global events on Prime Video, ensuring high-quality launches and scalability in live streaming technologies.

What qualifications are required for this position?

The basic qualifications include 3+ years of experience in program or project management, 3+ years of experience working cross-functionally, understanding of digital video streaming, and experience managing projects for live broadcasting.

What are the preferred skills for candidates applying to this role?

Preferred skills include strategic thinking, high judgment, the ability to inspire others, maintaining high standards for customers, a focus on innovation, and a results-oriented mindset.

Where is this position based?

This position is based in Seattle.

Is prior experience in the digital video supply chain necessary for this role?

Yes, experience and understanding of digital video streaming and/or digital video supply chain is required.

What types of events will the Program Manager be responsible for?

The Program Manager will be responsible for launching live events such as Thursday Night Football, English Premier League matches, and various other live sports events.

How does the Live Operations team contribute to the customer experience?

The Live Operations team ensures that customers have a stellar streaming experience across all live events and channels, providing the highest resolution and technical support.

What does "think big" mean in the context of this job?

"Think big" refers to the ability to envision ambitious goals for the live streaming business and to implement innovative solutions to achieve those goals.

What is the expected salary range for this position?

The base pay ranges from $72,300/year in the lowest geographic market to $154,600/year in the highest geographic market, depending on market location, knowledge, skills, and experience.

Does Amazon support diversity and inclusion in the workplace?

Yes, Amazon is committed to creating a diverse and inclusive workplace and is an equal opportunity employer.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.