FAQs
What is the main role of a Program Specialist in the Device and Digital Command Center (D2C2)?
The main role of a Program Specialist is to manage widespread broken customer experiences from start to finish, advocate for long-term solutions, analyze data trends, and collaborate with tech and non-tech stakeholders to improve customer experiences.
What type of experience is required for this position?
The basic qualifications include 1+ years of customer service experience and the ability to work weekends and most holidays.
Is there a specific educational background required for this role?
The job description does not specify a particular educational background, but relevant experience in customer service and data analysis is preferred.
What skills are preferred for candidates applying for this position?
Preferred skills include familiarity with Microsoft Office Suite, ability to navigate various types of technology, knowledge of pulling and analyzing large data sets, and experience in project/program management or operations in a customer service environment.
What does a typical day look like for a Program Specialist?
A typical day involves solving challenging problems, analyzing customer data, advocating for solutions, and collaborating with diverse stakeholders while helping to innovate for customer experiences.
What benefits does Amazon offer to Program Specialists?
Amazon offers a range of benefits that include medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan.
Does the position require shift work?
Yes, candidates for this role will be required to work in shifts, including evenings, weekends, and holidays.
How does Amazon approach diversity and inclusion in the workplace?
Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer, prohibiting discrimination on various bases including race, gender, and disability.
What is the salary range for this position?
The base pay for this position ranges from $36,900/year in the lowest geographic market up to $58,600/year in the highest geographic market, depending on factors like location, skills, and experience.
Where can applicants apply for this position?
Applicants can apply via Amazon’s internal or external career site, as the position will remain posted until filled.