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Provider Customer Service Representative - National Remote

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UnitedHealthcare

Aug 31

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Maryland Heights
    Remote

Requirements

  • Required Qualifications
  • High School Diploma / GED OR equivalent experience
  • Must be 18 years of age OR older
  • 1+ years of customer service experience with analyzing and solving customer’s concerns
  • Experience with using computer and Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications
  • Ability to type at the speed of greater than OR equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%
  • Ability to work any full - time (40 hours / week) shift between the hours of 9:30 AM - 6:00 PM CST from Monday - Friday including the flexibility to work occasional overtime, weekends, and / or some holidays based on business need
  • Preferred Qualifications
  • Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
  • Prior health care experience and knowledge of healthcare terminology
  • Telecommuting Requirements
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Soft Skills
  • Ability to remain focused and productive with changing priorities and repetitive tasks
  • Ability to resolve calls and messages, avoiding escalated complaints
  • Time management skills
  • Emotional Intelligence and Empathy
  • Active Listening and Comprehension
  • Excellent written communication skills
  • Demonstrated problem solving, organization and interpersonal skills
  • Demonstrated experience with consistently achieving quality and productivity standards

Responsibilities

  • Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
  • Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
  • Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., Intake for inpatient and outpatient services)
  • Research and dissect complex prior authorization and take appropriate steps to resolve identified issues to avoid repeat calls, escalations, and provider dissatisfaction
  • Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
  • Strong multitasking to effectively and efficiently navigate multiple documents to extract necessary information to resolve and avoid issues across multiple groups, provider types, and call types
  • Influence providers to utilize self when appropriate - service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

FAQs

Do we support remote work?

Yes, this position allows for full remote work from anywhere within the U.S.

What are the working hours for this position?

The position requires full-time availability, Monday - Friday, from 9:30 AM - 6:00 PM CST, with occasional overtime, weekends, or holidays based on business needs.

What type of training is provided?

We offer 10 weeks of paid training conducted virtually, with hours during training being from 8:00 AM - 4:30 PM CST, Monday - Friday.

What qualifications are required for this role?

A High School Diploma or GED (or equivalent experience) is required, along with a minimum of 1 year of customer service experience, and proficiency in using computer applications.

Is healthcare experience preferred for this position?

Yes, prior health care experience and knowledge of healthcare terminology are preferred.

What are the soft skills that are important for this role?

Important soft skills include time management, emotional intelligence, active listening, excellent written communication, problem-solving, organization, and the ability to stay focused with changing priorities.

Where can I find information about the salary range for this position?

The hourly range for this position is $16.54 - $32.55, depending on factors like local labor markets and work experience, which is specified for residents in certain states.

Are there any specific telecommuting requirements?

Yes, you must have a dedicated work area that is separated from other living areas, keep company-sensitive documents secure, and have access to high-speed internet.

Does UnitedHealth Group have any diversity and inclusion initiatives?

Yes, UnitedHealth Group is committed to diversity and promotes an inclusive workplace where everyone deserves the opportunity to live their healthiest life, free from barriers to good health.

Is drug testing required for this position?

Yes, candidates are required to pass a drug test before beginning employment.

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UnitedHealthcare

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

When it comes to your health, everything matters. That’s why UnitedHealthcare is helping people live healthier lives and making the health system work better for everyone. Our health plans are there for you in moments big and small, delivering a simple experience, affordable coverage, and supportive care. Wherever your health takes you, we're there for what matters. At UnitedHealthcare, part of the UnitedHealth Group family of businesses, we are working to create a system that is connected, aligned and more affordable for all involved; one that delivers high quality care, responsive to the needs of each person and the communities in which they live. With connections to more than 1.3 million physicians and care professionals and 6,500 hospitals and care facilities across the globe, we can collaborate in new ways to improve patient care while providing customizable and comprehensive solutions in any marketplace, anywhere.

Culture & Values

  • Integrity

    Honor commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of the people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future. Learn from the past

  • Performance

    Demonstrate excellence in everything we do.

Benefits

  • United Well-being

    United Well-being supports employees in their journey to better health. Resources include: Exercise and mindfulness apps. Tips and recipes for healthy cooking. Wellness coaching and financial tools. A private employee community group.

  • Health and Insurance

    Our medical plans for employees deliver better value and better outcomes. We offer: Copay plans and HSA-eligible plans. Vision and dental plans. Flexible spending accounts. Life insurance, and more.

  • Savings and Retirement

    In addition to competitive pay, we provide financial benefits to help employees manage their money. Benefits include: 401(k) Savings Plan. Employee Stock Purchase Plan. UnitedHealth Group credit union, and more.

  • Paid Time Off (PTO)

  • Paid Company Holidays

  • Parental Leave

  • Employee Assistance Program

OpportunitiesView all

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