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Quality Manager, Amazon Pick up and Return Point

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Amazon

6d ago

  • Job
    Full-time
    Senior & Expert Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Madrid

AI generated summary

  • You must have a relevant bachelor's degree, experience with CRM tools, strong Excel skills, and a background in sales processes, finance, and business management in a tech environment.
  • You will drive delivery performance improvements, analyze data for customer experience enhancements, manage strategic projects, report KPIs, and foster adaptability in business operations.

Requirements

  • Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
  • Experience with sales CRM tools such as Salesforce or similar software
  • Experience using Microsoft Excel to manipulate and analyze data
  • Experience defining, refining and implementing sales processes, procedures and policies or equivalent
  • Experience working within a high-growth, technology company
  • Experience in finance, business management and sales operations

Responsibilities

  • The Quality Manager will:
  • Become an expert on delivery operations and drive continuous improvement in performance while the business continues its rapid growth
  • Identify and execute on opportunities for improving customer experience (incl. driver delivery processes and counter associate operations) and reducing delivery cost through data analysis
  • Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
  • Partner with global Operations Managers to innovate on behalf of the business and develop best practices
  • Manage strategic relationships with internal and external partners
  • Report on weekly, monthly and quarterly KPIs and projects to senior leadership
  • Promote and develop an environment which is receptive and adaptable to business change

FAQs

What qualifications are required for the Quality Manager position?

A Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or a related field is required.

Is experience with CRM tools necessary for this role?

Yes, experience with sales CRM tools such as Salesforce or similar software is necessary.

What analytical skills are needed for this position?

Candidates should have experience using Microsoft Excel to manipulate and analyze data.

Will the Quality Manager need to work with globally distributed teams?

Yes, the role requires working with globally distributed teams, primarily focusing on enhancing delivery operations.

What kind of initiatives will the Quality Manager be driving?

The Quality Manager will focus on reducing delivery failures, ES concessions, and driving initiatives to improve overall quality and customer experience.

Is experience in a high-growth technology company preferred for this role?

Yes, experience working within a high-growth, technology company is preferred.

What are some of the key responsibilities of the Quality Manager?

Key responsibilities include identifying opportunities for improving customer experience, leading strategic projects, managing relationships with partners, and reporting on KPIs to senior leadership.

How important is cross-team coordination in this role?

Cross-team coordination is essential, as the role involves collaboration with various teams, including product, tech, and business.

Will the Quality Manager need to report to senior leadership?

Yes, the Quality Manager will report on weekly, monthly, and quarterly KPIs and projects to senior leadership.

What type of environment does Amazon foster for its employees?

Amazon promotes an inclusive culture that empowers employees to deliver the best results for customers and be adaptable to business changes.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.