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Rack Decom Manager

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Amazon

14d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
  • Dublin

AI generated summary

  • You need a degree in a related field, IT project management experience, proficiency in MS Office, strong communication skills, and certifications in PMP and Six Sigma.
  • You will manage ticket queues, coordinate resources, train staff, oversee projects, enforce policies, manage a diverse team, provide reports, maintain schedules, recruit, and conduct performance reviews.

Requirements

  • Undergraduate degree in business administration, engineering, computer science or a related field.
  • Experience managing IT infrastructure projects from initiation to closure & systems administration experience in a data center environment.
  • Proficiency with MS Office Suite & strong oral and written communication skills.
  • Experience managing IT infrastructure projects from initiation to closure with project management best practices such as PMI, Waterfall, and Agile.
  • Ability to successfully manage cross-functional projects involving multiple stakeholders and varying levels of management and proficiency with MS Project, Excel, and SharePoint.
  • PMP Certification, Six Sigma Green Belt, Safety training or certification.

Responsibilities

  • Routinely review ticket queue for large events and address accordingly
  • Coordinate change management resources
  • Guide, train and educate data staff on the best practices related to all service owner issues
  • Manage and deliver mid-size projects
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Manage a diverse team of Decom technicians with varying skills
  • Provide weekly report to the Cluster Manager
  • Maintain the on-call schedule coordinating absence and vacations
  • Recruit and train Decom technicians to ensure appropriate staffing levels
  • Write and deliver performance reviews for staff

FAQs

What qualifications are required for the Rack Decom Manager position?

An undergraduate degree in business administration, engineering, computer science, or a related field is required.

What type of experience is necessary for this role?

Experience managing IT infrastructure projects from initiation to closure and systems administration experience in a data center environment is necessary.

Are there specific skills required for this position?

Proficiency with MS Office Suite and strong oral and written communication skills are required.

What are the key responsibilities of a Rack Decom Manager?

Responsibilities include reviewing ticket queues, coordinating change management, training staff, managing mid-size projects, overseeing policies and procedures, managing a team of Decom technicians, providing reports to the Cluster Manager, and recruiting and training staff.

Is project management experience necessary?

Yes, experience managing IT infrastructure projects using project management best practices such as PMI, Waterfall, and Agile is necessary.

What tools or software should I be familiar with?

Proficiency with MS Project, Excel, and SharePoint is beneficial for this role.

Are there opportunities for professional development?

Yes, AWS offers endless knowledge-sharing, mentorship, and career-advancing resources to help develop employees professionally.

Is it important to have certifications for this role?

Having a PMP Certification, Six Sigma Green Belt, or Safety training/certification is advantageous.

Does AWS promote diversity and inclusion in the workplace?

Yes, AWS is committed to fostering a diverse and inclusive workplace and values diverse experiences.

What is the culture like at AWS?

AWS promotes a culture of learning and curiosity, encourages inclusion, and values work-life harmony, providing flexible work hours and arrangements.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.