FAQs
What are the main responsibilities of a Reservationist?
A Reservationist is responsible for converting inquiries into business, responding to sales inquiries, identifying sales leads, accurately processing reservations, and providing prompt and efficient service while maintaining hotel brand standards.
What skills are required to be a successful Reservationist?
To be successful, a Reservationist should have a passion for delivering great customer service, professional telephone manner, excellent communication skills, outstanding administration and organizational skills, and intermediate computer proficiency.
Is previous experience required for this position?
Yes, it is advantageous to have previous experience in a Reservations Department and at least 2 years of hospitality-related experience, with front office experience in a related hospitality or accommodation establishment preferred.
What kind of qualifications are preferred for a Reservationist?
Tertiary qualifications are preferred for this position but are not mandatory.
What qualities does Hilton look for in a Reservation Agent?
Hilton looks for individuals who demonstrate a passion for customer service, professionalism, strong communication skills, and organizational abilities.
Will I receive training as a Reservationist?
Yes, Hilton provides training to ensure that Reservation Agents uphold the brand's standards and deliver exceptional guest experiences.
What is the work environment like at Hilton?
The work environment at Hilton is focused on teamwork and hospitality, with a commitment to creating remarkable experiences for guests across its global locations.
Can I grow my career with Hilton as a Reservationist?
Yes, Hilton is dedicated to the growth and development of its Team Members, providing opportunities for career advancement within the hospitality industry.