FAQs
What are the primary responsibilities of a Restaurant Hostess?
A Restaurant Hostess is responsible for welcoming guests, seating them, managing guest queries, ensuring knowledge of the menu, assisting with calls, and complying with hotel security and health regulations.
What qualities are expected from a successful Hostess?
A successful Hostess should maintain a positive attitude, possess good communication skills, be committed to high levels of customer service, demonstrate excellent grooming standards, and have flexibility to respond to various work situations.
Is prior experience in the food and beverage industry required for this position?
While it is not mandatory, previous experience in the food and beverage department is advantageous for this position.
What should a Hostess know about the restaurant?
A Hostess should have a good knowledge of the restaurant's seating arrangements and extensive knowledge of menu offerings.
Are there any specific educational requirements for this role?
It would be advantageous for candidates to have a degree in a relevant area, but it is not a strict requirement.
What are Hilton's grooming standards for a Hostess?
Hilton expects its Hostesses to practice excellent grooming standards, which includes adhering to the uniform dress code, maintaining cleanliness, and ensuring personal hygiene.
How important is teamwork in this position?
Teamwork is essential as a Hostess will be working on behalf of the guests and collaborating with other team members to deliver exceptional service.
What is the overall mission of Hilton in relation to guest experiences?
Hilton's mission is to fill the earth with the light and warmth of hospitality, creating remarkable hospitality experiences for guests around the world every day.
Do Hostesses at Hilton handle cash transactions?
Previous experience with cash handling is considered advantageous for the position, indicating that Hostesses may be involved in cash transactions.
What types of shifts can a Hostess expect to work?
A Hostess should be flexible to respond to a range of different work situations, which may include various shifts as required by the restaurant’s operational hours.