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Retail Dropship Operations Specialist

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MillerKnoll

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Zeeland

AI generated summary

  • You need a bachelor's degree, 1-2 years in inventory or supply chain, strong Excel skills, organizational abilities, problem-solving skills, and a passion for customer service.
  • You will manage supplier relationships, oversee purchase orders, resolve internal issues, identify shipment delays, ensure service improvement, assist with forecasting, and collaborate with operations teams.

Requirements

  • Bachelor's degree or equivalent experience
  • 1 - 2 years of experience in Inventory or Supply Chain Planning
  • Ability to build strong relationships within a cross-functional team environment
  • Ability to exercise sound judgement in evaluating situations, problem solving, and making decisions
  • Natural curiosity with a drive to improve processes
  • Strong organizational skills with exceptional follow-through and attention to detail
  • Strong time-management and prioritization skills, with ability to multi-task and meet deadlines in a fast-paced environment
  • Strong Excel skills and familiarity with ERP systems
  • A keen passion for customer experience and service excellence
  • Based in the Tri-State area, Western Michigan, Batavia, Ohio, or East Greenville, PA

Responsibilities

  • Build, maintain, and own close working relationships with domestic dropship suppliers, monitoring performance against expectations.
  • Primary point of contact and liaison between MillerKnoll retail teams and suppliers for all operational objectives.
  • Manage the purchase order lifecycle across retail, contract, and extended lead time (ELT) product. This includes purchase order creation, acknowledgement, revision, shipment, closure.
  • Promptly resolve any internal issues impacting production and partner with suppliers to best meet business needs.
  • Identify shipment delay trends and actively mitigate potential business risks.
  • Hold suppliers accountable through creating and implementing solutions for service improvement and/or issuing chargebacks, where applicable.
  • Assist Planning team with forecasting and purchasing to support the sales and margin goals.
  • Collaborate with Warehouse Operations and Accounts Payable, as needed, to research inventory receipt and invoice discrepancies.
  • Perform additional responsibilities as requested to achieve business objectives.

FAQs

What is the role of a Retail Dropship Operations Specialist at Design Within Reach?

The Retail Dropship Operations Specialist owns the operational relationship between MillerKnoll Retail Operations and suppliers, focusing on supplier reliability and customer satisfaction, while performing various daily activities to meet operational objectives.

What educational background is required for this position?

A bachelor's degree or equivalent experience is required for the Retail Dropship Operations Specialist position.

How many years of experience in Inventory or Supply Chain Planning are needed for this role?

1 - 2 years of experience in Inventory or Supply Chain Planning are preferred for this role.

Where should candidates be based to apply for this position?

Candidates should be based in the Tri-State area, Western Michigan, Batavia, Ohio, or East Greenville, PA.

What skills are emphasized for success in this role?

Key skills include the ability to build strong cross-functional relationships, sound judgment for problem-solving, strong organizational and time-management abilities, proficiency in Excel, and a passion for customer experience and service excellence.

Are there opportunities for career development within the company?

Yes, Design Within Reach encourages its employees to pursue growth and development opportunities within the company.

Is the position full-time or part-time?

The Retail Dropship Operations Specialist position is typically a full-time role.

Does Design Within Reach promote diversity and inclusion?

Yes, Design Within Reach is committed to equal opportunity employment and values diversity, encouraging applicants from a wide range of backgrounds and abilities.

What are some of the key responsibilities of the Retail Dropship Operations Specialist?

Key responsibilities include managing the purchase order lifecycle, resolving internal issues impacting production, identifying shipment delay trends, holding suppliers accountable for service improvements, and collaborating with various teams.

How are performance trends and potential business risks identified in this role?

The Retail Dropship Operations Specialist identifies shipment delay trends and actively works to mitigate potential business risks through continuous monitoring and communication with suppliers.

What should I do if I need reasonable accommodation during the application process?

If you need reasonable accommodation, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com to discuss your needs.

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MillerKnoll

Redefining modern for the 21st century.

Engineering & Construction
Industry
10,001+
Employees

Mission & Purpose

MillerKnoll is a global collective of dynamic brands that design and manufacture modern furniture and interior solutions for workplaces, homes, and public spaces. The company focuses on creating innovative, high-quality products that enhance living and working environments, blending form, function, and sustainability. MillerKnoll’s ultimate mission is to design the world we live in for the better, with an emphasis on responsible production and impactful design. Their purpose is to inspire people through thoughtfully crafted spaces that foster creativity, comfort, and connection.

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