FAQs
What is the primary responsibility of a Retail Sales Associate at Old Navy?
The primary responsibility is to engage and connect with customers by providing excellent customer service, educating them about products, and delivering a premium shopping experience.
What qualifications are needed to apply for the Retail Sales Associate position?
Candidates should possess good communication skills, be able to utilize technology effectively, and demonstrate problem-solving abilities with a focus on continuous improvement.
What kind of training do Retail Sales Associates receive?
On-the-job training is provided to acquire procedural knowledge and become experts in the brand's selling behaviors.
What is the pay range for this position?
The hourly pay range is $17.95 - $18.00 USD, with variations based on qualifications, experience, and location.
Are there any employee benefits offered at Old Navy?
Yes, benefits include a 50% merchandise discount, a competitive Paid Time Off plan, the ability to volunteer during work hours, a 401(k) plan with company matching, employee stock purchase plans, and medical, dental, vision, and life insurance.
Is Old Navy committed to diversity and inclusion in the workplace?
Yes, Old Navy is committed to fostering a diverse and inclusive environment and has received recognition for its commitment to equality.
What is expected of Retail Sales Associates in terms of customer interaction?
Associates are expected to acknowledge and assist customers courteously, locate merchandise efficiently, and address any questions or concerns professionally.
How does Old Navy promote customer loyalty?
Retail Sales Associates promote customer loyalty by educating customers about loyalty programs and offering style and outfit suggestions.
What should I do if I have a problem in a customer interaction?
Retail Sales Associates should handle customer interactions and potential issues or concerns courteously and professionally, utilizing basic information-gathering skills to solve problems.