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Retail Sales Associate - Commons (The)

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Old Navy

18d ago

  • Job
    Part-time
    Entry Level / Graduate
  • Hospitality & Retail
  • Memphis

AI generated summary

  • You must communicate well, be a problem solver, handle customer issues professionally, learn from feedback, and use basic info to solve problems on the job.
  • You will provide excellent customer service by assisting with locating merchandise, offering styling suggestions, promoting loyalty programs, and supporting various store processes.

Requirements

  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training

Responsibilities

  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support

FAQs

What are the main responsibilities of a Retail Sales Associate at The Commons?

A Retail Sales Associate at The Commons is responsible for engaging with customers to provide excellent customer service, educating them on product knowledge, informing them about store promotions and events, and executing operational processes effectively and efficiently. Their goal is to bring the brand to life for customers while building brand loyalty and delivering with productivity.

What skills are required to be successful in this role?

To be successful as a Retail Sales Associate at The Commons, individuals should have strong customer service skills, excellent communication skills, product knowledge, the ability to multi-task, and work effectively in a team environment.

How can a Retail Sales Associate at The Commons build brand loyalty with customers?

Retail Sales Associates can build brand loyalty with customers by providing excellent customer service, educating them on product knowledge, informing them about store promotions and events, and demonstrating a passion for the brand.

How should a Retail Sales Associate handle operational processes effectively and efficiently?

Retail Sales Associates should handle operational processes effectively and efficiently by following the store's guidelines, maintaining organized workspaces, and staying up-to-date on store policies and procedures.

What is the main goal of a Retail Sales Associate at The Commons?

The main goal of a Retail Sales Associate at The Commons is to engage and connect with customers, bring the brand to life for them, build brand loyalty, and deliver with productivity.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.