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Retail Sales Associate, Full Time

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Old Navy

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubuque

AI generated summary

  • You must communicate well, deliver exceptional customer service, thrive in fast-paced settings, be a problem solver, work flexible hours, utilize retail tech, and lift up to 30 lbs.
  • You will engage with customers, promote loyalty programs, drive sales, maintain a clean work area, handle interactions professionally, and support various store operations.

Requirements

  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
  • Passionate about retail and thrive in a fast-paced environment.
  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology.
  • Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote loyalty by educating customers about our loyalty programs.
  • Seek out and engage with customers to drive sales and service using suggestive selling.
  • Enhance customer experience using all omnichannel offerings.
  • Be accountable to personal goals which contribute to overall store goals and results.
  • Support sales floor, fitting room, cash wrap, back of house, as required.
  • Maintain a neat, clean and organized work center.
  • Handle all customer interactions and potential issues/returns courteously and professionally.
  • Execute operational processes effectively and efficiently.

FAQs

What is the role of a Retail Sales Associate at Old Navy?

A Retail Sales Associate, or Brand Associate, is responsible for engaging with customers, providing excellent customer service, promoting loyalty programs, and contributing to a positive work environment, while also supporting various operational tasks in the store.

What kind of experience is Old Navy looking for in a candidate?

Old Navy is seeking individuals who are good communicators, customer-focused, passionate about retail, problem solvers, and willing to work a flexible schedule.

Are there any specific requirements for the Retail Sales Associate position?

Yes, candidates should be able to utilize retail technology, maneuver around the sales floor and stockroom, lift up to 30 lbs, and maintain flexibility in their schedule to meet business needs.

What benefits does Old Navy offer to its employees?

Old Navy provides various benefits including a merchandise discount, competitive Paid Time Off, volunteer hours, a 401(k) plan with company matching, employee stock purchase plans, and medical, dental, vision, and life insurance for eligible employees.

Does Old Navy promote diversity and inclusion in the workplace?

Yes, Old Navy is committed to fostering a diverse and inclusive environment, actively recruiting and promoting qualified individuals from all backgrounds, and has received recognition for its commitment to equality.

Can I work part-time as a Retail Sales Associate at Old Navy?

This specific position is for a full-time Retail Sales Associate; however, Old Navy may have part-time positions available at other times.

What does "omni-channel approach" mean in the context of this job?

An omni-channel approach refers to engaging with customers through various channels, such as in-store, online, and mobile, to enhance their shopping experience at Old Navy.

Is there a dress code for Retail Sales Associates at Old Navy?

While the job description does not specify a dress code, employees are generally expected to dress in a manner that aligns with the brand, reflecting Old Navy's style and culture.

How can I apply for the Retail Sales Associate position?

Candidates can apply for the Retail Sales Associate position by visiting Old Navy's careers page or through job listing platforms that feature Old Navy job openings.

What type of training will I receive if hired as a Retail Sales Associate?

New employees can expect to receive training on customer service standards, product knowledge, operational processes, and retail technology to help them excel in their role.

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Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.

OpportunitiesView all