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Retail Sales Associate - Maine Mall


Old Navy

12d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Portland

AI generated summary

  • You need to be a tech-savvy problem solver who communicates well, learns from feedback, handles issues with professionalism, and can adapt through on-the-job training.
  • You will assist customers with locating merchandise, provide style suggestions, promote loyalty programs, and ensure a seamless shopping experience at the Maine Mall location.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the key responsibilities of a Retail Sales Associate at the Maine Mall?

The key responsibilities include providing excellent customer service, being an expert on products, educating and inspiring customers, offering information on merchandise assortment and promotions, executing operational processes efficiently, and building brand loyalty.

How important is customer service in this role?

Customer service is incredibly important in this role as it is essential to engage and connect with customers, educate and inspire them, and ultimately build brand loyalty.

Is product knowledge important for a Retail Sales Associate at the Maine Mall?

Yes, product knowledge is crucial in order to effectively educate and inform customers about merchandise assortment, assist with outfitting customers, and enhance their overall shopping experience.

What skills are required to be successful in this position?

Successful Retail Sales Associates at the Maine Mall need to have excellent customer service skills, strong product knowledge, the ability to effectively communicate and engage with customers, attention to detail, and the ability to execute operational processes efficiently.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.