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Retail Sales Associate - North Mesa Plaza


Old Navy

27d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Las Vegas

AI generated summary

  • You must be a proactive problem-solver who can effectively communicate, engage with customers and team members, handle issues professionally, and learn quickly on the job.
  • You will provide exceptional customer service, offer style suggestions, promote loyalty programs, support various store processes, and ensure a seamless customer experience. Courteous and responsive communication is key to success.


  • Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
  • Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
  • Able to handle customer interactions and potential issues/concerns courteously and professionally
  • Use basic information-gathering skills to solve problems
  • Ability to learn procedural knowledge acquired through on- the-job training


  • All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
  • Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
  • Promote loyalty by educating customers about our loyalty programs
  • Leverage omni channel offerings to deliver a frictionless customer experience
  • Support sales floor, fitting room, check out, and back of house processes, as required
  • Courteous and responsive to internal/external request
  • Exchange and verifies job related information to provide support


What are the key responsibilities of a Retail Sales Associate at North Mesa Plaza?

As a Retail Sales Associate at North Mesa Plaza, your responsibilities include engaging and connecting with customers, providing excellent customer service, being an expert in the products, educating and informing customers, promoting store events, and executing operational processes effectively.

What is the goal of a Retail Sales Associate at North Mesa Plaza?

The goal of a Retail Sales Associate at North Mesa Plaza is to bring the brand to life for customers, build brand loyalty, deliver with productivity, and provide excellent customer service.

What skills are required to excel in this role?

To excel as a Retail Sales Associate at North Mesa Plaza, you need to have strong customer service skills, product expertise, communication skills, and the ability to engage and connect with customers effectively. Additionally, having knowledge of store promotions and events, as well as being able to execute operational processes efficiently, is essential.

How can a Retail Sales Associate build brand loyalty?

A Retail Sales Associate can build brand loyalty by providing excellent customer service, being knowledgeable about the products, educating and informing customers, promoting store events, and delivering with productivity. By engaging with customers and creating a positive shopping experience, you can build brand loyalty and keep customers coming back to the store.

Retail & Consumer Goods

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.