FAQs
What is the role of a Customer Service Associate at Lowe's?
The Customer Service Associate at Lowe's is responsible for providing top-notch customer service, assisting customers with finding products and services, processing orders, and ensuring that all customer needs are met while maintaining a friendly and professional demeanor.
What are the minimum qualifications required for this position?
The minimum qualifications include 6 months of experience using a computer and common retail technology, basic arithmetic skills, the ability to perform physical duties like prolonged standing and lifting up to 25 lbs unassisted, and being able to lift over 25 lbs with or without accommodation.
Is retail or customer service experience preferred for this role?
Yes, 6 months of retail and/or customer service experience is preferred for this position.
What kind of benefits does Lowe's offer to its associates?
Lowe's offers a range of benefits including top-tier health insurance options, a tuition assistance program, a company-matching 401(k), an Employee Stock Purchase Program, and a 10% Associate Discount, among others.
Do I need to be bilingual to apply for this position?
While bilingual skills are preferred, they are not a requirement to apply for the position of Customer Service Associate.
What will my day-to-day responsibilities be in this role?
Your day-to-day responsibilities will include welcoming customers, assisting them in locating and handling merchandise, answering questions, processing orders, and preparing merchandise based on customer needs. Daily tasks may vary by department.
Are there physical requirements for this job?
Yes, associates must be able to perform duties that may involve prolonged standing, sitting, and lifting, with guidelines that limit single lifts to 75 pounds.
Is there an opportunity for career growth at Lowe's?
Yes, Lowe's is committed to supporting the growth of its associates, providing various educational opportunities and pathways to develop new skills through programs such as the "Track to the Trades."
Will I have to work outside?
Yes, working conditions may vary by location, and associates could be exposed to both indoor and outdoor environments, including varying weather conditions.
How does Lowe's encourage a diverse workforce?
Lowe's encourages diverse talent, including bilingual individuals and military or veteran candidates, to apply and join their team, emphasizing a commitment to equal opportunity employment.