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Sales Advisor (26 hours)

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COS

Oct 30

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Rotterdam

Requirements

  • Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
  • Proactive; you use your initiative to provide customers with a memorable shopping experience
  • Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
  • You listen to and show interest in others’ ideas and opinions
  • You’re honest and genuine in your approach
  • You are interested in fashion and trends
  • You are communicative, positive and open-minded
  • You’re willing to learn and adapt
  • You’re collaborative, inclusive and supportive of others
  • You have good English language skills

Responsibilities

  • As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.
  • You'll have the opportunity to provide customers with high-level service at every turn.
  • From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience.
  • Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
  • Your role is essential in creating welcoming experiences that showcase the best of our brand.
  • With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire.
  • Together, in collaboration with your team, you’ll create moments that matter.

FAQs

What is the primary role of a Sales Advisor at COS?

As a Sales Advisor, your primary role is to provide high-level customer service, greet customers, assist them throughout their shopping journey, and enhance their overall shopping experience.

Is previous experience in customer service required for this position?

No, previous experience in customer service is nice to have but not mandatory for the role.

What qualities are important for a Sales Advisor at COS?

Important qualities include being customer-focused, proactive, curious, communicative, positive, open-minded, and collaborative, as well as having a genuine interest in fashion and trends.

What are the typical responsibilities of a Sales Advisor?

Responsibilities include greeting customers, assisting at the cash desk and fitting rooms, processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.

What are the benefits offered to employees at COS?

Employees receive a 20% staff discount applicable on all H&M Group brands, and they are included in the H&M Incentive Program, which provides additional benefits.

Is there a specific focus on inclusion and diversity in the hiring process?

Yes, inclusion and diversity are key focuses in the recruitment process at H&M Group, as they aim to maintain a variety of perspectives and experiences within their teams.

What language skills are required for the Sales Advisor position?

Good English language skills are required for effective communication in the Sales Advisor role.

How many hours per week does the Sales Advisor position entail?

The Sales Advisor position is for 26 hours per week.

What should candidates be interested in to succeed in this role?

Candidates should have an interest in fashion and trends to connect with customers and enhance their shopping experience.

Will I get training if I am new to retail?

Yes, COS provides training and development opportunities to help you learn and adapt in your role, regardless of your previous experience.

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COS

Modern, functional, considered design.

Fashion & Arts
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

COS, Collection Of Style, is for women and men who want modern, functional, considered design. Since our launch in 2007, we have opened stores worldwide, each one placed in a carefully considered location with a design concept that preserves buildings’ original features whilst creating a modern gallery space for our collection. Always exploring our original concept of favouring style over fashion, we like timeless design that lives beyond the season. Merging traditional methods with new techniques and innovative fabrics, we work hard to create fashion pieces that look and feel at once classic and modern. We hope you enjoy the attention to detail shown in every garment and the wide breadth of inspiration that defines our collections. We set the bar high at COS - we love welcoming new people, and work hard to provide an environment where everyone feels appreciated and valued. This means we celebrate individual differences and recognise the contribution that all our colleagues make, regardless of their background. The nature of our industry means a career at COS will always be fast paced. But it’s also one where initiative is encouraged, and your ambitions can be fulfilled. We do everything we can to bring out the best in our people and watch them grow. Without everyone’s energy and commitment, COS wouldn’t be the company it is today. Welcome!

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