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Sales Associate-eCommerce/Phone-1

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AutoNation

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Costa Mesa
    Remote

AI generated summary

  • You must have a high school diploma, strong customer service skills, sales experience, and a valid driver’s license. Tech-savvy and goal-oriented candidates are preferred.
  • You will interact with customers online and by phone to guide vehicle purchases, answer inquiries, negotiate terms, ensure satisfaction, and facilitate transitions to the Service department.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The Honda e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the job title for this position?

The job title is Sales Associate-eCommerce/Phone-1.

What type of environment will I be working in?

You will be working in a no-haggle sales environment.

What skills are required for this position?

Required skills include exceptional communication, consultative, interpersonal, and organizational skills, as well as the drive to set and achieve targeted goals.

Is prior sales experience necessary?

Yes, prior sales experience is preferred, particularly in retail.

What qualifications do I need to apply for this job?

A high school diploma or equivalent is required, along with a valid in-state driver’s license and an acceptable, safe driving record.

How is compensation structured for this role?

Compensation is commission-based and may range between $3,500 to $8,000 or more per month.

What are some of the benefits offered to employees?

Benefits include competitive compensation, 401k matching, insurance plans (health, dental, vision), maternity benefits, associate purchase and discount programs, and access to deals through YouDecide.

What is the company's commitment to community service?

AutoNation has a commitment to community service as demonstrated by its DRVPNK mission, which raises and donates millions of dollars to cancer research and treatment.

Does AutoNation promote diversity and inclusion in the workplace?

Yes, AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds.

Can I apply for this role if I do not meet all the requirements?

Yes, even if you do not meet every requirement, you are encouraged to apply.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.