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Sales Associate-eCommerce/Phone

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AutoNation

23d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Spring

AI generated summary

  • You need a high school diploma, sales and customer service experience, strong communication skills, tech proficiency, and a valid driver’s license with a safe record.
  • You will engage with customers online and via phone, guide them through vehicle purchases, address inquiries, negotiate terms, and ensure satisfaction before and after sales.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the role of a Sales Associate in eCommerce/Phone?

The Sales Associate in eCommerce/Phone interacts with customers online, over the phone, and in person to assist them in their vehicle purchases within a no-haggle sales environment.

What are the qualifications required for this position?

A high school diploma or equivalent, proven ability to provide exceptional customer service, prior sales experience (preferably in retail), strong communication skills, and a willingness to follow up with customers are required.

Is prior sales experience necessary?

Yes, prior sales experience is preferred; retail experience is especially beneficial.

What kind of benefits does AutoNation offer?

AutoNation offers competitive compensation, 401k matching, insurance plans (health, dental, vision), maternity benefits, discounts on vehicles and services, and more.

What kind of work environment can I expect at AutoNation?

AutoNation promotes a diverse, equitable, and inclusive workplace, welcoming candidates from all backgrounds who are passionate about making a positive impact.

Is there a commitment to customer follow-up?

Yes, following up with customers to ensure their satisfaction is an essential part of the Sales Associate's responsibilities.

What kind of training will I receive?

While the specific training details weren't provided, you can expect comprehensive training to help you succeed in providing exceptional customer service and guidance.

Do I need a driver's license for this position?

Yes, a valid in-state driver’s license and an acceptable, safe driving record are required.

Are there opportunities for advancement within the company?

Yes, AutoNation encourages personal development and career growth within the organization.

Is AutoNation involved in community service or charity work?

Yes, through the DRV PNK initiative, AutoNation raises and donates millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.